客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Google Cloud Platform, Virtual Machines, Event Monitoring, Cloud-Based Integration, Cloud Computing, Event-Driven Programming
初级 · 项目 · 不超过 2 小时

您将获得的技能: Site Reliability Engineering, DevOps, Safety Culture, Culture Transformation, Change Management, Continuous Delivery, Organizational Change, Continuous Integration, Performance Measurement, Service Level, System Monitoring, Incident Management, Data-Driven Decision-Making, Automation
初级 · 课程 · 1-3 个月

LearnQuest
您将获得的技能: Sales Prospecting, Lead Generation, Cross-Channel Marketing, Sales Development, Global Marketing, Communication Strategies, Customer Engagement, LinkedIn, Sales Pipelines, Sales Strategy, AI Personalization, Personalized Service, Customer Relationship Management (CRM) Software, Automation
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: User Accounts, User Provisioning, Software As A Service, Data Analysis Software, Email Automation
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Google Cloud Platform, Cloud Infrastructure, Terraform, Cloud Solutions, Cloud Computing, Cloud Services, Infrastructure as Code (IaC), Virtual Machines, Load Balancing, Virtual Networking, Data Management, Scalability, Managed Services, Virtual Private Networks (VPN)
中级 · 课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Keyword Research, Google Analytics, Digital Marketing, Search Engine Marketing, Paid media, Web Analytics, Online Advertising, Digital Advertising, A/B Testing, Marketing Automation, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Customer experience improvement
中级 · 课程 · 1-4 周

您将获得的技能: Sales, General Sales Practices, Selling Techniques, Persuasive Communication, Oral Expression, Sales Process, Overcoming Objections, Trustworthiness, Closing (Sales), Professionalism, Non-Verbal Communication, Customer Relationship Building, Personal Development, Adaptability, Communication, Professional Development, Growth Mindedness, Personal Attributes, Rapport Building, Active Listening
混合 · 课程 · 1-4 周

您将获得的技能: Jira (Software), User Story, Agile Software Development, Agile Project Management, Sprint Planning, Agile Methodology, Backlogs, Collaborative Software, Issue Tracking, GitHub, User Accounts
混合 · 课程 · 1-4 周

您将获得的技能: Facebook, Digital Advertising, Content Performance Analysis, Target Audience, Social Media Marketing, Social Media, Advertising, Drive Engagement, Customer Engagement
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Salesforce, Data Mapping, Advanced Analytics, Data Integration
中级 · 课程 · 3-6 个月

您将获得的技能: Linux, Linux Administration, Red Hat Enterprise Linux, File Systems, Scripting, Linux Servers, Shell Script, System Configuration, Linux Commands, Unix Shell, Unix Commands, Systems Administration, Web Servers, System Monitoring, Command-Line Interface, OS Process Management, Performance Tuning, Service Management, User Accounts
混合 · 课程 · 1-4 周

您将获得的技能: Social Media Campaigns, Social Media Marketing, Social Media, Target Audience, Campaign Management, Drive Engagement, Customer Engagement, Marketing Design
初级 · 指导项目 · 不超过 2 小时