客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: System Monitoring, Google Cloud Platform, Cloud Management, Event Monitoring, Service Level, Identity and Access Management, Application Performance Management, Continuous Monitoring, Query Languages, Data Access
初级 · 课程 · 1-3 个月

Goldman Sachs
您将获得的技能: Process Mapping, Operational Efficiency, Business Operations, Operations Management, Business Process, Process Analysis, Business Process Improvement, Process Improvement, Customer experience improvement, Business Technologies
混合 · 课程 · 1-4 周

您将获得的技能: Simulation and Simulation Software, Simulations, Engineering Analysis, Computer-Aided Design, Pump Stations, Mechanical Design, Hydraulics, Cloud Computing
初级 · 指导项目 · 不超过 2 小时

University of Maryland, College Park
您将获得的技能: Global Marketing, International Relations, International Finance, Cultural Sensitivity, Business Risk Management, Market Dynamics, Economics, Business Strategy, Political Sciences, Supply Chain Management, Market Analysis, Brand Management
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Insights, Facebook, Marketing Analytics, Target Audience, Marketing Strategies, Marketing, Social Media, Social Media Marketing, Business Intelligence, Business
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: AWS Identity and Access Management (IAM), Amazon Web Services, Penetration Testing, Identity and Access Management, Vulnerability Assessments, Cloud Security, Amazon Elastic Compute Cloud, Cloud API, Exploitation techniques, Cyber Security Policies, Amazon S3, Scenario Testing, Command-Line Interface, Cloud Storage
中级 · 课程 · 1-4 周

您将获得的技能: Retail Store Operations, Competitive Analysis, Business Strategy, Organizational Strategy, Strategic Thinking, Market Analysis, Organizational Structure, Case Studies, Business Strategies, Strategic Planning, Sustainable Business, Market Share, Customer Analysis, Organizational Development, Talent Management, Strategic Decision-Making, Intellectual Property, Financial Analysis
混合 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Performance Tuning, Disaster Recovery, VMware ESX Servers, vCenter Server, vSphere Networking and Storage, Virtual Networking, System Monitoring, Virtual Machines, IT Infrastructure, Capacity Management, Patch Management, Data Migration, Continuous Monitoring
中级 · 课程 · 1-4 周

您将获得的技能: Ubuntu, Operating System Administration, TCP/IP, Security Controls, Service Management, File Management, SQL
中级 · 课程 · 1-3 个月

您将获得的技能: Business Marketing, Competitive Analysis, Value Propositions, Business Strategies, Go To Market Strategy, Market Opportunities, Market Research, Target Market, Customer Insights, Consumer Behaviour, Customer experience strategy (CX)
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Looker (Software), Collaborative Software, Data Management, Identity and Access Management, Data Sharing, Management Reporting, Google Cloud Platform, Administration, Data Storytelling, Scheduling, Customer Support, Email Automation, Auditing
中级 · 课程 · 1-3 个月

您将获得的技能: Data Cleansing, Database Design, Data Integration, Data Import/Export, SQL, Data Maintenance, Data Manipulation, Database Management, Relational Databases, Data Quality, Stored Procedure, Data Integrity, Performance Tuning
初级 · 课程 · 1-4 周