客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

University of California, Davis
您将获得的技能: Content Marketing, Persona Development, Target Audience, Content Strategy, Smart Goals, Content Development and Management, Social Media Content, Digital Content, Digital Media Strategy, Strategic Marketing, Marketing Channel, Customer Insights, Social Media Strategy, Social Media Campaigns, Marketing, Customer Engagement
中级 · 课程 · 1-4 周

您将获得的技能: Google App Engine, Cloud Applications, Restful API, Google Cloud Platform, Cloud Computing Architecture, OAuth, Cloud Computing, Cloud Services, Application Deployment, Platform As A Service (PaaS), Python Programming, Cloud Storage, Application Performance Management, Authentications, Web Applications, Data Store, MySQL, Scalability
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Prompt Engineering, Generative AI Agents, Google Gemini, Responsible AI, Retrieval-Augmented Generation, Generative AI, AI Enablement, Google Cloud Platform, AI Product Strategy, Google Workspace, AI Workflows, Artificial Intelligence, AI Security, LLM Application, Cloud Infrastructure, Cloud Computing, Data Modeling, Innovation, Customer experience improvement, Collaboration
初级 · 专项课程 · 3-6 个月

您将获得的技能: UI/UX Research, Data Presentation, Business Analysis, Customer Insights, Data Analysis, Scheduling
中级 · 课程 · 1-3 个月
University of Virginia
您将获得的技能: 竞争分析, 消费者行为, 战略营销, 价值主张, 演讲, 收入管理, 经济学, 市场份额, 市场动态, 产品战略, 目标市场, 客户洞察, 企业战略, 客户分析, 成本会计, 价格谈判, 营销, 产品生命周期管理, 全球营销, 营销心理学
初级 · 专项课程 · 3-6 个月

您将获得的技能: Workflow Management, No-Code Development, Process Improvement, Business Process Automation, Process Design, Automation, Project Management Software, Systems Thinking, Slack (Software), Collaborative Software, Cloud-Based Integration, Data Integration
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Lead Generation, Persona Development, Target Audience, Global Marketing, Storytelling, Sales, Social Media Marketing, Sales Strategy, Social Media, Customer Engagement, Customer Relationship Building, Professional Networking, LinkedIn, Cultural Diversity
混合 · 课程 · 1-4 周

您将获得的技能: Content Creation, Content Marketing, Persona Development, Content Strategy, Ideation, Needs Assessment, Research
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: AI Workflows, Technical Communication, AI Enablement, Model Deployment, Generative AI Agents, Data Integration, AI Orchestration, Reinforcement Learning, Artificial Intelligence and Machine Learning (AI/ML), Agentic systems, Responsible AI, Artificial Intelligence, Cloud Computing, Deep Learning, Data Visualization, Python Programming, Machine Learning, Data Engineering, Anomaly Detection, Statistical Analysis
初级 · 专项课程 · 1-3 个月

您将获得的技能: Digital Assets, Asset Management, Metadata Management, Cloud Deployment, Content Management, Workflow Management, Data Management, Information Management, Digital Content, Data Architecture, Information Architecture, Brand Management, Technical Services, Enterprise Architecture, Software As A Service, Benchmarking, Vendor Management, Scalability
初级 · 课程 · 1-3 个月

您将获得的技能: Responsible AI, Cloud Development, Image Analysis, Anomaly Detection, Prompt Engineering, Microsoft Copilot, Microsoft Azure, Cloud Storage, Data Storage, Cloud Applications, Text Mining, Microsoft Development Tools, Unsupervised Learning, Cloud Deployment, Data Storage Technologies, Natural Language Processing, Continuous Deployment, Computer Vision, Cloud Computing, Machine Learning
中级 · 专项课程 · 3-6 个月

Macquarie University
您将获得的技能: 仪表板, 商业估值, 数据驱动的决策制定, 财务管理, 财务分析, 数字化营销, 预算, 客户洞察, 资本预算编制, 商业分析, 会计, 金融建模, 管理, 管理会计, 营销分析, SAS(软件), 企业财务, 数据可视化, 财务预测, 营销效果
初级 · 专项课程 · 3-6 个月