客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Data Preprocessing, Model Deployment, Feature Engineering, Microsoft Azure, Applied Machine Learning, Machine Learning, Data Cleansing, Supervised Learning, Data Transformation, Model Evaluation, Data Quality
中级 · 课程 · 1-4 周

您将获得的技能: Negotiation, Overcoming Objections, Customer Relationship Management, Rapport Building, Stakeholder Management, Sales, Sales Strategy, Customer Relationship Building, Influencing, Stakeholder Engagement, Sales Pipelines, Persuasive Communication, Environmental Social And Corporate Governance (ESG), Dashboard
中级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Live Streaming, Driving engagement, Customer Engagement, Content Performance Analysis, Content Development and Management, Content Strategy, Community Development, Technical Support
初级 · 课程 · 1-4 周

高级设置 · 课程

您将获得的技能: Process Mapping, Process Analysis, Business Operations, Business Process, Operations Management, Business Process Improvement, Operational Efficiency, Technology Strategies, Business Development, Growth Strategies, Customer experience improvement, Business Strategy, Competitive Analysis
混合 · 课程 · 1-4 周


您将获得的技能: Azure DevOps, Azure DevOps Pipelines, System Monitoring, Application Deployment, DevOps, Cloud Deployment, Microsoft Azure, Platform As A Service (PaaS), Software Development, GitHub
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Cybersecurity, TCP/IP, Cyber Attacks, Endpoint Security, Infrastructure Security, Network Routing, Threat Detection, Computer Security, Firewall, Computer Networking, Wireless Networks, Cloud Computing, Information Technology Infrastructure Library, Technical Support and Services, Vulnerability Assessments
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Pinterest, Content Creation, Marketing Materials, Business Intelligence, Social Media, Brand Awareness, User Accounts, Account Management, Graphic Design, Digital Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Artificial Intelligence and Machine Learning (AI/ML), Google Cloud Platform, Responsible AI, Data Quality, Cloud API, Big Data, Applied Machine Learning, Business Intelligence, Model Deployment, Natural Language Processing, Predictive Analytics
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Cloud Security, Network Security, Encryption, Data Security, Cloud Computing, Cybersecurity, Cloud Standards, Threat Detection, Google Cloud Platform, Infrastructure Security, Authentications, Authorization (Computing), Data Governance, Multi-Factor Authentication, Identity and Access Management
初级 · 课程 · 1-3 个月

您将获得的技能: Instagram, Drive Engagement, Customer Engagement, Social Media, Social Media Content, Social Media Strategy, Community Development, Content Development and Management
初级 · 课程 · 1-4 周