客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Cloud Services, Virtual Networking, Network Security, Network Monitoring, Google Cloud Platform, Cloud Infrastructure, Network Architecture, General Networking, Network Performance Management, Service Level
初级 · 项目 · 不超过 2 小时

您将获得的技能: MongoDB, Dataflow, Applied Machine Learning, Google Cloud Platform, Data Pipelines, Big Data, Data Integration, Data Migration, Data Analysis
中级 · 项目 · 不超过 2 小时

您将获得的技能: Statistical Modeling, Microsoft Azure, Statistical Methods, Data Science, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, MLOps (Machine Learning Operations), Azure Synapse Analytics, Cloud Computing, Data Preprocessing, Data Management, Model Deployment, Model Evaluation, Development Environment
中级 · 课程 · 1-4 周

您将获得的技能: Firewall, Network Security, System Configuration, Network Administration, Amazon Web Services, Virtual Private Networks (VPN), Infrastructure Security, Network Troubleshooting, Security Information and Event Management (SIEM), Threat Management, Endpoint Security, Intrusion Detection and Prevention, System Monitoring, Threat Detection, Cloud Deployment
中级 · 课程 · 1-3 个月

University of Illinois Urbana-Champaign
您将获得的技能: Business Ethics, Cultural Diversity, Intercultural Competence, Global Marketing, Stakeholder Management, Stakeholder Analysis, Brand Awareness, Consumer Behaviour, Decision Making, Case Studies
初级 · 课程 · 1-3 个月

您将获得的技能: Facebook, Social Media Marketing, Social Media, Social Media Strategy, Social Media Campaigns, Advertising, Online Advertising, Paid media, Budget Management, Customer Engagement
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Cloud Management, Cloud Security, Cloud Computing, Cloud Infrastructure, Cloud Standards, Cloud Platforms, Private Cloud, IT Security Architecture, Security Controls, Network Security
高级设置 · 课程 · 1-4 周

您将获得的技能: Facebook, Social Media Management, Social Media, Customer Service, Customer Relationship Management, Business Communication, Customer Communications Management, Drive Engagement, Business Strategy
初级 · 指导项目 · 不超过 2 小时
您将获得的技能: Microsoft Copilot, Generative AI, Cloud Management, Data Ethics, Microsoft Azure, Responsible AI, Cloud Computing Architecture, OpenAI, Business Process Automation, Cloud Security, Cloud Deployment, Scalability, Azure DevOps, AI Workflows, DevOps, Automation, Artificial Intelligence, Anomaly Detection
中级 · 课程 · 1-4 周

您将获得的技能: Containerization, Application Programming Interface (API), Serverless Computing, Digital Transformation, Cloud Infrastructure, Cloud Applications, Google Cloud Platform, Hybrid Cloud Computing, Cloud Computing, Multi-Cloud, Virtual Machines
初级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: Resource Allocation, Customer Analysis, Marketing Channel, Marketing Effectiveness, Data Modeling, Sales Strategy, Web Analytics, Big Data, Business Strategy, Marketing Strategies, Cross-Channel Marketing, Marketing Analytics, Data Management
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: Digital Transformation, Business Transformation, Product Lifecycle Management, Technology Strategies, Competitive Analysis, Data Strategy, Innovation, Organizational Development, Business Intelligence, Business Leadership, Competitive Intelligence, Business Modeling, Business Economics, Business Strategy, Organizational Change, Data-Driven Decision-Making, Internet Of Things, Automation, Emerging Technologies, AI Personalization
初级 · 课程 · 1-4 周