客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Amazon Web Services
您将获得的技能: Data Security, Cloud Security, Amazon S3, Amazon Web Services, AWS Identity and Access Management (IAM), Security Awareness
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Cloud Computing, Model Deployment, Cloud Deployment, Istio, Tensorflow, Google Cloud Platform, MLOps (Machine Learning Operations), Kubernetes, Continuous Deployment, Microservices, Load Balancing
中级 · 项目 · 不超过 2 小时

Johns Hopkins University
您将获得的技能: Data Warehousing, Apache Hadoop, Databases, Transaction Processing, Distributed Computing, Database Systems, Database Management Systems, Relational Databases, Database Management, Database Architecture and Administration, Cloud Computing, Big Data, Machine Learning Software, Data Processing, Machine Learning, Scalability, Data Integrity, Disaster Recovery
中级 · 课程 · 1-4 周
您将获得的技能: ChatGPT, Practice Management Software, Technology Roadmaps, Patient Flow, Generative AI, Clinic Management Systems, AI Workflows, Prompt Engineering, Business Process Automation, Software As A Service, Patient Communication, Health Informatics
中级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: Amazon Web Services, Cloud Storage, Data Storage, Amazon CloudWatch, File Systems, Data Migration, System Monitoring, Security Controls
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: User Accounts, Law, Regulation, and Compliance, Team Management, Account Management, Software As A Service, Software Installation, Customer Relationship Management (CRM) Software, Help Desk Support, Social Media Management
初级 · 指导项目 · 不超过 2 小时

Fundação Instituto de Administração
您将获得的技能: Marketing Analytics, Marketing Operations, Data-Driven Decision-Making, Marketing, Customer Analysis, Market Analysis, Marketing Strategies, Data Analysis, Time Series Analysis and Forecasting, Product Knowledge, Data Visualization Software, Revenue Management, Cross Selling, Product Promotion, Pandas (Python Package), Key Performance Indicators (KPIs)
初级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: Marketing Strategies, Digital Marketing, Marketing, Marketing Analytics, Sales Strategy, Digital Advertising, Consumer Behaviour, Brand Strategy, Branding, Performance Measurement, A/B Testing, Community Development
初级 · 课程 · 1-4 周

University of Minnesota
您将获得的技能: Entrepreneurship, Growth Strategies, Business Planning, Financial Modeling, Cost Accounting, Product Development, New Product Development, Business Strategies, Business Development, Value Propositions, Investments, Presentations, Business Metrics, Customer Acquisition Management, Fundraising
初级 · 课程 · 1-3 个月

University of Pennsylvania
您将获得的技能: Creative Thinking, Creativity, Creative Problem-Solving, Ideation, Innovation, Architectural Design, Problem Solving, Design Thinking, Artificial Intelligence and Machine Learning (AI/ML), Entrepreneurship, Artificial Intelligence, Advertising, Marketing, Game Design, Consumer Behaviour, Experimentation
初级 · 课程 · 1-3 个月

您将获得的技能: vSphere Networking and Storage, vSphere DRS & HA, Cloud Infrastructure, VMware vSAN, vCenter Server, Storage vMotion, Virtual Networking, Virtualization, Software-Defined Data Center (SDDC), Virtual Machines, iSCSI Configuration, vCenter Server Management, Virtualization and Virtual Machines, Cloud Computing, Containerization, Network Administration, Servers, Data Storage Technologies, Network Security, Capacity Management
中级 · 专项课程 · 1-3 个月

您将获得的技能: Google Cloud Platform, Cloud Infrastructure, Cloud Computing, Amazon Web Services, Public Cloud
中级 · 项目 · 不超过 2 小时