技术支持课程可以帮助您学习故障排除技术、客户服务技能和网络配置。您可以掌握诊断硬件和软件问题、管理用户账户和实施安全协议方面的专业知识。许多课程都会介绍一些工具,如票务系统、远程桌面应用程序和监控软件,这些都有助于有效地解决技术问题,确保在各种环境中顺利运行。

您将获得的技能: Desktop Support, Operating Systems, Technical Support, System Support, Remote Access Systems, Debugging, Microsoft Windows, Software Installation, Application Performance Management, Microsoft Office, Technical Communication
初级 · 课程 · 1-4 周

您将获得的技能: Professional Development, Technical Support, Lifelong Learning, Desktop Support, Willingness To Learn, Product Support, End User Training and Support, System Support, Help Desk Support, Active Listening, Time Management, Growth Mindedness, Open Mindset, Interpersonal Communications, Teamwork, Relationship Building, Problem Solving, Communication
初级 · 课程 · 1-4 周

您将获得的技能: Hardening, Performance Tuning, Unix Commands, Unix, Ubuntu, Operating System Administration, Unix Shell, Debugging, Service Management, User Accounts, OS Process Management, Data Storage, Scripting
初级 · 专项课程 · 1-3 个月

您将获得的技能: Hardware Troubleshooting, Computer Networking, Network Protocols, Web Applications, Computer Security Awareness Training, Network Routers, Wireless Networks, Technical Support and Services, Encryption, Security Awareness, Computer Literacy, System Configuration, Microsoft Office, Authentications, Microsoft Windows, Peripheral Devices, Patch Management, Technical Support, Mac OS, Database Management
初级 · 专项课程 · 1-3 个月

Amazon Web Services
您将获得的技能: AWS 身份和访问管理 (IAM), 情景测试, 网络故障排除, 技术支持, 云基础设施, 安全控制, 亚马逊网络服务, 亚马逊弹性计算云 Computing, 亚马逊云观察, 云计算, 云计算解决方案, 亚马逊 S3, 无服务器计算, 云存储, 基础设施架构, 系统支持, 云计算管理, 客户支持, Virtual Private Networks(VPN), 技术咨询
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 商业软件, 计算机结构, 系统配置, 计算机硬件, 数据存储, 企业安全, 技术支持与服务, 生成式人工智能, 计算机系统, 系统软件, 操作系统, Microsoft Windows, 服务器, 数据存储技术, 信息技术, 网络安全, 数据维护
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 硬件故障排除, 网络故障排除, 技术支持, 调试, 桌面支持, 计算机硬件, 生成式人工智能, 系统支持, 系统配置, 技术交流, 操作系统, 服务台支持, 性能调整, Mac OS, 网络监控, Microsoft Windows, 软件安装, Unix, 问题管理
初级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: Crisis Management, Strategic Leadership, Strategic Planning, Workplace inclusivity, Leadership, Business Ethics, Business Planning, Critical Thinking, Critical Thinking and Problem Solving, Team Leadership, Organizational Change, Business Strategy, Diversity and Inclusion, Leadership Development, Organizational Strategy, Planning, Strategic Decision-Making, Organizational Leadership, Collaboration, Change Management
中级 · 专项课程 · 3-6 个月

Board Infinity
您将获得的技能: Technical Writing, Technical Documentation, Software Documentation, Technical Communication, Professional Networking, Writing and Editing, Writing, Collaborative Software, Graphic and Visual Design, Portfolio Management, Target Audience, Visual Design, Design, Augmented and Virtual Reality (AR/VR), Data Ethics, Ethical Standards And Conduct, Multimedia, Content Management
初级 · 课程 · 1-4 周

您将获得的技能: Apple software proficiency, Mac OS, User Accounts, System Support, Software Installation, Apple Hardware proficiency, File Management, Operating System Administration, System Configuration, General Networking, Data Storage, Data Management, Computer Networking, Data Security
中级 · 课程 · 1-3 个月

IBM
您将获得的技能: 技术支持, 专业精神, 桌面支持, 沟通, 面试技巧, 专业发展, 专业网络, 技术支持与服务, 服务台支持, 解决问题, 语言交流技能, 技术交流, 系统支持
混合 · 课程 · 1-4 周

您将获得的技能: Computer Hardware, Operating Systems, Databases, Hardware Troubleshooting, Information Technology, Technical Support, System Configuration, Security Controls, Wireless Networks, Software Installation, Computer Networking, Computer Security Awareness Training, Peripheral Devices
初级 · 课程 · 3-6 个月