ServiceNow 课程可以帮助您学习 IT Service 管理、工作流自动化、Incident Management 和 Change Management 流程。您可以掌握配置 ServiceNow 应用程序、创建报告和 Dashboard 以及集成第三方工具的技能。许多课程介绍了 ServiceNow 的平台功能,如用于应用程序开发的 ServiceNow Studio 和用于数据解析的性能解析工具,使您能够在实际环境中应用所学知识。

您将获得的技能: Service Management, Service Improvement, Quality Improvement, Service Design, IT Service Management, Customer experience improvement, Self Service Technologies, Call Center Experience, Customer Service, IT Management, Customer experience strategy (CX), Intranet, Systems Integration, Operations, Account Management, Virtual Environment
中级 · 课程 · 3-6 个月

您将获得的技能: Email Automation, Site Reliability Engineering, AI Integrations, Business Process Automation, AI Workflows, Quality Monitoring, IT Automation, Quality Assurance, Automation, Model Optimization, Service Level, Document Management, Prompt Engineering, Debugging
中级 · 课程 · 1-4 周

您将获得的技能: IT Service Management, Information Technology Infrastructure Library, IT Management, Service Management, Business Relationship Management, Control Objectives for Information and Related Technology (COBIT), Service Level, Continuous Improvement Process, Process Design, Service Design, Stakeholder Engagement, Continuous Quality Improvement (CQI), Service Level Agreement, Operational Excellence, Organizational Strategy, Process Improvement, Organizational Development, Process Development, Organizational Change, Organizational Leadership
中级 · 课程 · 3-6 个月

您将获得的技能: Operational Efficiency, Leadership Studies, IT Service Management, Key Performance Indicators (KPIs), Stakeholder Management, Performance Measurement, Performance Metric, Stakeholder Communications, Service Level, Drive Engagement, Team Building, Service Management, Team Performance Management, Business Metrics, Business Leadership, Team Management, Business Communication, Performance Improvement, Data Analysis, Continuous Improvement Process
中级 · 课程 · 3-6 个月

Google Cloud
您将获得的技能: Dataflow, Data Pipelines, Serverless Computing, Identity and Access Management, Google Cloud Platform, Site Reliability Engineering, Cloud Security, Data Integrity, Performance Tuning, Data Security, CI/CD, Data Processing, Debugging, Real Time Data, System Monitoring, Cloud Storage, Pandas (Python Package), Unit Testing, Containerization, File I/O
中级 · 专项课程 · 3-6 个月

您将获得的技能: Customer experience improvement, Customer experience strategy (CX), Integrated Marketing Communications, Service Design, Service Management, Personalized Service, Service Improvement, Service Level, Strategic Marketing, Marketing Communications, Employee Training, Product Marketing, Operational Excellence, Marketing Channel, Marketing, Product Strategy, Quality Management, Staff Management, Promotional Strategies, Operational Efficiency
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 数据库开发, 微服务, 云应用, 软件架构, 配置管理, 数据库, 数据库管理, 云原生计算, 弹簧框架, 应用程序部署, Spring Boot, Google Cloud 平台, 云计算开发, 面向服务的架构, 云部署, 数据库系统, 应用程序性能管理, 应用框架
中级 · 课程 · 1-4 周

Dubai College of Tourism
您将获得的技能: Hospitality Services, Intercultural Competence, Greeting Customers, Hospitality, Communication, Expectation Management, Teamwork, Rapport Building, Growth Mindedness, Personal Development, Service Recovery, Friendliness, Lifelong Learning, Collaboration, Team Collaboration, Continuous Improvement Process, Professionalism, Cultural Sensitivity, Personalized Service, Composure
初级 · 课程 · 1-4 周

您将获得的技能: Service Management, Lean Manufacturing, Operational Excellence, Performance Measurement, Performance Improvement, Customer experience improvement, Team Leadership, Key Performance Indicators (KPIs), Culture Transformation, Cleanliness, Procedure Development, Overcoming Objections, Auditing
中级 · 课程 · 1-3 个月

Board Infinity
您将获得的技能: Docker (Software), Azure DevOps, Restful API, Azure DevOps Pipelines, Microservices, Containerization, DevOps, ASP.NET, CI/CD, .NET Framework, Devops Tools, Continuous Integration, Web Services, Continuous Delivery, Application Programming Interface (API), API Design, Test Automation, Application Deployment, Development Testing
高级设置 · 课程 · 1-4 周
您将获得的技能: Prometheus (Software), Kubernetes, Devops Tools, CI/CD, DevOps, Continuous Deployment, Cloud-Native Computing, Application Deployment, Containerization, Configuration Management, Automation, Command-Line Interface
中级 · 课程 · 1-4 周

您将获得的技能: Kubernetes, Prometheus (Software), Application Deployment, CI/CD, Devops Tools, Continuous Deployment, Grafana, DevOps, Command-Line Interface, System Monitoring, Continuous Delivery, Git (Version Control System), Application Lifecycle Management, Configuration Management
初级 · 课程 · 3-6 个月