
Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月

您将获得的技能: Microsoft Copilot, Sales Strategy, Customer Analysis, Sales Enablement, Data Cleansing, Sales Management, Sales, Customer Insights, Data Quality, Customer Data Management, AI Personalization, Advanced Analytics, Analytics, Personalized Service, Customer Relationship Management, Data Integrity, Predictive Analytics, Data-Driven Decision-Making, Data Integration
初级 · 课程 · 1-4 周

IE Business School
您将获得的技能: 研究方法, 实验, 营销策略, 数据分析, 研究设计, 商业营销, 焦点小组, 创建调查, 市场分析, 市场研究, 消费者行为, 决策, 客户分析, 商业研究, 研究报告, 调查
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 情商, 客户数据管理, 解决客户投诉, 呼叫中心经验, 团队合作, 数据录入, 性能指标, 交流, 语言交流技能, 时间管理, 客户服务, 呼入电话, 降级技巧, 成长意识, 解决问题, 问候客户, 个人发展, 客户咨询
初级 · 课程 · 1-3 个月

您将获得的技能: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Data Analysis, Artificial Intelligence
初级 · 课程 · 1-4 周
Emory University
您将获得的技能: 统计分析, 探索性数据分析, 营销策略与技巧, 目标市场, 数据分析, 营销分析, 市场营销, 市场研究, 消费者行为, 品牌战略, 数据分析软件, 客户分析
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Design Thinking, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周

IESE Business School
您将获得的技能: 战略营销, 营销策略, 营销分析, 营销渠道, 产品战略, 数字营销, 客户洞察, 市场营销, 价值主张, 营销策划, 品牌战略, 品牌管理, 市场分析, 营销传播, 目标受众, 消费者行为
混合 · 课程 · 1-4 周

Coursera
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Customer Retention, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Artificial Intelligence, Generative AI, Predictive Analytics, Consumer Behaviour, Automation
中级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 冲突管理, 积极倾听, 事务处理, 解决客户投诉, 收银机操作, 根源分析, 解决问题, 客户服务, 零售店运营, 同理心, 降级技巧, 非语言交流, 交流, 时间管理
初级 · 课程 · 1-4 周

Macquarie University
您将获得的技能: 客户数据管理, 营销策略, 数据分析, 大数据, 营销分析, 数字营销, 预测分析, 客户洞察, 客户体验战略(CX), 整合营销传播, 社交媒体营销, 营销效果, 客户关系管理, 消费者行为
初级 · 课程 · 1-3 个月