客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Board Infinity
您将获得的技能: Interviewing Skills, Employee Training, Workplace inclusivity, Management Training And Development, Talent Recruitment, Training and Development, Diversity Awareness, Recruitment Strategies, Talent Acquisition, Talent Sourcing, Active Listening, Communication, Cultural Sensitivity
中级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Target Audience, Marketing Psychology, Digital Media Strategy, Target Market, Paid media, Marketing Analytics, Social Media Campaigns, Persona Development, Marketing, Google Analytics, Social Media, Storytelling, Content Strategy
中级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Stress Management, Mindfulness, Personal Development, Mental Concentration, Emotional Intelligence, Self-Awareness, Collaboration, Resilience, Communication, Productivity, Professional Development, Organizational Development, Leadership Studies
初级 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: 成本管理, 价值主张, 企业战略, 用户关系管理, 创业, 创新, 业务建模, 营销渠道, 战略伙伴关系, 客户分析, 收入管理, 资源管理, 演讲
初级 · 课程 · 1-3 个月

您将获得的技能: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Billing & Invoicing, User Accounts, Editing
初级 · 指导项目 · 不超过 2 小时

Università Bocconi
您将获得的技能: Go To Market Strategy, Business Modeling, Entrepreneurship, Fundraising, Product Development, Market Research, Presentations, Value Propositions, Business Strategy, Market Analysis, Customer Insights, User Research, Competitive Analysis, Lean Methodologies, Interviewing Skills
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 操作系统, 网络安全, 云安全, 安全信息与事件管理(SIEM), 计算机系统, 数据管理, Encryption, 渗透测试, Azure 活动目录, 云计算, MITRE ATT&CK 框架, 计算机安全事件管理, 威胁建模, 漏洞扫描, Network Security, 系统测试, 安全测试, 威胁管理, Authentication, 活动目录
初级 · 专业证书 · 3-6 个月

您将获得的技能: Technology Strategies, IT Management, Operational Efficiency, Contract Management, Information Technology, Business Transformation, Digital Transformation, Enterprise Architecture, Risk Management, Governance, Operational Analysis, Service Management, Technology Solutions, Business Strategy, Compliance Management, Service Design, Strategic Planning
中级 · 课程 · 1-3 个月

Board Infinity
您将获得的技能: Social Media Content, Content Performance Analysis, Brand Awareness, Social Media Strategy, Brand Management, Performance Analysis, Instagram
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Mindfulness, Stress Management, Composure, Personal Development, Emotional Intelligence, Resilience, Self-Awareness, Mental Health, Mental Concentration, Respiration, Physiology, Neurology
初级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

University of Illinois Urbana-Champaign
您将获得的技能: 数据存储, 云基础设施, 大数据, 计算机网络, 基础设施即服务(IaaS), 云平台, NoSQL, Apache Mahout, 云存储, 云服务, 中间件, 分布式计算, 文件系统, 云计算, Apache Hadoop, Apache Spark, 云计算架构, 云应用, 软件定义网络, 网络架构
中级 · 专项课程 · 3-6 个月