服务设计课程可以帮助你学习用户 Journey Map、服务蓝图和原型设计技术。您可以掌握利益相关者参与、服务评估和针对不同用户需求进行设计的技能。许多课程都会介绍一些工具,如 Journey Map 软件和客户反馈平台,这些工具支持可视化服务互动和收集见解,以提升用户体验。

Fractal Analytics
您将获得的技能: Responsible AI, A/B Testing, Design Thinking, Ideation, Generative AI, User Centered Design, Design and Product, Data Ethics, Experience Design, Innovation, User Research, Data Storytelling, Dashboard, AI literacy, Data Analysis, Artificial Intelligence, Prompt Engineering, Critical Thinking, Business Consulting, Problem Solving
初级 · 专项课程 · 1-3 个月
University of California San Diego
您将获得的技能: 用户研究, 创新, 以用户为中心的设计, 可用性, 用户体验, 设计思维, 设计研究, 用户体验设计, 研究方法, 用户界面/用户体验研究, 构思, 故事板, 原型设计, 体验设计, 角色(用户体验)
混合 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 设计评论, 可用性, 增强现实, 可用性测试, 讲故事, 用户体验, 交互设计, 互动设计, 虚拟现实, 增强现实与虚拟现实(AR/VR), 视觉叙事, 设计思维, 用户体验设计, 故事板, 构思, 以人为本的设计, 原型设计, 体验设计
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Design Thinking, Business Transformation, Business Process, Human Centered Design, Service Design, Process Management, Business Solutions, Innovation, Creative Problem-Solving, Ideation, Creativity, Overcoming Obstacles, User Research, Organizational Change, User Feedback, Empathy
初级 · 课程 · 1-4 周

您将获得的技能: Journey Mapping, Experience Design, Design Strategies, Service Design, Customer experience improvement, User Experience Design, Customer Engagement, User Interface and User Experience (UI/UX) Design, Customer Insights, Stakeholder Analysis, Dependency Analysis, Business Strategies, Process Mapping, Cross-Functional Collaboration, Business Strategy, Strategic Prioritization, Stakeholder Engagement, Product Strategy, Prioritization
初级 · 课程 · 1-3 个月

您将获得的技能: UI Components, Systems Design, User Interface (UI) Design, Digital Design, System Design and Implementation, Design Strategies, User Interface and User Experience (UI/UX) Design, Design, Design Software, Scalability, Design and Product, Agile Methodology, Usability, Design Research, Style Guides, Agile Product Development, UI/UX Research, Product Testing, System Programming, Prompt Patterns
中级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
初级 · 指导项目 · 不超过 2 小时

Dubai College of Tourism
您将获得的技能: 文案写作, 商品销售, 色彩理论, 布局设计, 酒店管理, 收入管理, 平面和视觉设计, 改善客户体验, 成本会计, 接待服务, 餐饮服务, 酒店与餐厅管理, 餐厅管理, 分析, 排版, 餐厅运营, 接待和餐饮服务, 餐饮
中级 · 课程 · 1-4 周

您将获得的技能: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Quality Improvement, Organizational Change, Service Management, Customer experience improvement, Culture Transformation, Public Administration, Organizational Strategy, Public Policies, Case Studies, Strategic Thinking, Organizational Leadership, Technology Strategies
初级 · 课程 · 1-4 周

您将获得的技能: Experience Design, User Experience, User Experience Design, UI/UX Research, Usability Testing, User Research, UI/UX Strategy, Design and Product, A/B Testing, Design Research, Prioritization, Data Literacy, Strategic Prioritization, Usability, Resource Allocation, Product Improvement, Product Testing, Creative Design, Statistical Hypothesis Testing, Business Strategy
中级 · 课程 · 1-3 个月

您将获得的技能: Human Factors (Security), User Experience Design, Usability, User Experience, Experience Design, User Interface and User Experience (UI/UX) Design, Threat Modeling, UI/UX Strategy, Application Security, Human Factors, Authentications, UI/UX Research, Human Centered Design, Security Strategy, Authorization (Computing), User Story, Security Controls, Cybersecurity, Safety Standards, Information Privacy
中级 · 课程 · 1-3 个月

您将获得的技能: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration
初级 · 课程 · 1-4 周