服务设计课程可以帮助你学习用户 Journey Map、服务蓝图和原型设计技术。您可以掌握利益相关者参与、服务评估和针对不同用户需求进行设计的技能。许多课程都会介绍一些工具,如 Journey Map 软件和客户反馈平台,这些工具支持可视化服务互动和收集见解,以提升用户体验。

Georgia Institute of Technology
您将获得的技能: 用户体验设计, 原型设计, 交互设计, 需求分析, 可用性测试, 以用户为中心的设计, 可用性, 用户界面 (UI) 设计, 用户研究, UI/UX 研究
初级 · 课程 · 1-3 个月

L&T EduTech
您将获得的技能: Energy and Utilities, Process Engineering, Plant Operations and Management, Electrical Systems, Process Control, Water Quality, Control Systems, Engineering Design Process, Construction Engineering, Materials science
中级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Service Design, Customer experience improvement, Public Administration, Organizational Strategy, Policty Analysis, Research, and Development, Case Studies, Strategic Thinking, Technology Strategies, Leadership
初级 · 课程 · 1-4 周

您将获得的技能: User Experience Design, Usability, User Experience, User Interface and User Experience (UI/UX) Design, Threat Modeling, UI/UX Strategy, Interaction Design, Application Security, Authentications, Human Centered Design, Security Strategy, Usability Testing, Authorization (Computing), Security Controls, Multi-Factor Authentication, Security Awareness, Computer Security Awareness Training, Cybersecurity, Safety Standards, Information Privacy
中级 · 课程 · 1-3 个月

University of Virginia
您将获得的技能: 集思广益, 利益相关者的参与, 以人为本的设计, 创造力, 用户体验, 原型设计, 社会影响, 叙事, 改善客户体验, 构思, 定性研究, 设计思维, 解决问题, 设计研究, 解决复杂问题, 流程制图, 数据可视化, 服务设计, 创新
初级 · 课程 · 1-4 周

您将获得的技能: Layout Design, Autodesk, Technical Documentation, Design Software, Design Elements And Principles, Design Strategies, Spatial Analysis
初级 · 课程 · 1-4 周

L&T EduTech
您将获得的技能: Stormwater Management, Building Services Engineering, Water Sustainability, Sustainable Technologies, Water Resource Management, Thermal Management, Design Specifications, Mechanical Engineering, Engineering Calculations, Risk Management Framework
中级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 网络分析, 用户体验设计, 概念设计, A/B 测试, 交互设计, 用户体验, 原型设计, 用户故事, 构思, 定性研究, 抽样(统计), 以用户为中心的设计, 可用性测试, 设计研究, 可用性, 线框设计, 用户研究, 创建调查, UI/UX 研究, 调查
初级 · 专项课程 · 3-6 个月

您将获得的技能: Logo Design, Adobe Illustrator, Presentations, Typography, Graphic Design, Animations, Adobe After Effects, Motion Graphics, Adobe Creative Cloud, Branding, Brand Strategy, Marketing Design, System Configuration, Brainstorming, Intellectual Property, Design Software, Knowledge of Apple Hardware, Creative Design, Strategic Thinking, Legal Risk
初级 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: Storyboarding, User Research, Information Architecture, User Experience Design, Design Thinking, Prototyping, Usability Testing, User Experience, Persona (User Experience), Wireframing, Design Research, User Interface and User Experience (UI/UX) Design, Interaction Design, Web Content Accessibility Guidelines, Human Centered Design, Figma (Design Software), Usability, User Interface (UI) Design, User Centered Design, Artificial Intelligence
初级 · 专业证书 · 3-6 个月

California Institute of the Arts
您将获得的技能: 用户体验设计, 网络语言, 交互设计, 用户体验, 设计元素和原则, 原型设计, 网页设计, 模型, 信息架构, 平面和视觉设计, 以用户为中心的设计, Adobe XD, UI/UX 战略, 线框设计, 设计师, 用户界面 (UI) 设计, 用户研究, 角色(用户体验), 响应式网页设计, 用户界面和用户体验(UI/UX)设计
初级 · 专项课程 · 3-6 个月