服务设计课程可以帮助你学习用户 Journey Map、服务蓝图和原型设计技术。您可以掌握利益相关者参与、服务评估和针对不同用户需求进行设计的技能。许多课程都会介绍一些工具,如 Journey Map 软件和客户反馈平台,这些工具支持可视化服务互动和收集见解,以提升用户体验。

IBM
您将获得的技能: 用户界面 (UI) 设计, Figma(设计软件), 布局设计, 设计元素和原则, 响应式网页设计, 以用户为中心的设计, 互动设计, 排版, 用户体验设计, 原型设计, 用户界面和用户体验(UI/UX)设计, 平面和视觉设计, 应用设计, 线框设计, 前端网络开发, 网页设计与开发, 数字设计, 网络应用, 网页设计, 用户界面组件
初级 · 课程 · 1-4 周

Dubai College of Tourism
您将获得的技能: 收入管理, 分析, 成本会计, 餐饮, 布局设计, 餐饮服务, 酒店管理, 改善客户体验, 排版, 接待服务, 接待和餐饮服务, 色彩理论, 商品销售, 平面和视觉设计, 酒店与餐厅管理, 文案写作, 餐厅管理, 餐厅运营
中级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 故事板, 增强现实与虚拟现实(AR/VR), 互动设计, 体验设计, 用户体验, 视觉叙事, 设计思维, 构思, 用户体验设计, 虚拟现实, 设计评论, 原型设计, 可用性测试, 可用性, 交互设计, 讲故事, 增强现实, 以人为本的设计
中级 · 课程 · 1-4 周

您将获得的技能: Journey Mapping, Experience Design, Design Strategies, Service Design, Customer experience improvement, User Experience Design, Customer Engagement, User Interface and User Experience (UI/UX) Design, Customer Insights, Stakeholder Analysis, Dependency Analysis, Business Strategies, Process Mapping, Cross-Functional Collaboration, Business Strategy, Strategic Prioritization, Stakeholder Engagement, Product Strategy, Prioritization
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Design Thinking, Business Transformation, Business Process, Human Centered Design, Service Design, Process Management, Business Solutions, Innovation, Creative Problem-Solving, Ideation, Creativity, Overcoming Obstacles, User Research, Organizational Change, User Feedback, Empathy
初级 · 课程 · 1-4 周
University of California San Diego
您将获得的技能: 研究方法, 以用户为中心的设计, 故事板, 设计研究, 角色(用户体验), 创新, 创造力, 设计思维, 用户体验设计, 原型设计, 可用性测试, 用户研究
混合 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer experience improvement, Service Design, Loyalty Programs, Customer Analysis, Process Mapping, Customer Insights, Customer Relationship Management, Process Design, Journey Mapping, Customer Engagement, Customer Support, Cross-Channel Marketing, Business Process, Integrated Marketing Communications, Customer Retention, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Quality Improvement, Organizational Change, Service Management, Customer experience improvement, Culture Transformation, Public Administration, Organizational Strategy, Public Policies, Case Studies, Strategic Thinking, Organizational Leadership, Technology Strategies
初级 · 课程 · 1-4 周

您将获得的技能: UI Components, Systems Design, User Interface (UI) Design, Digital Design, System Design and Implementation, Design Strategies, User Interface and User Experience (UI/UX) Design, Design, Design Software, Scalability, Design and Product, Agile Methodology, Usability, Design Research, Style Guides, Agile Product Development, UI/UX Research, Product Testing, System Programming, Prompt Patterns
中级 · 课程 · 1-3 个月

您将获得的技能: Human Factors (Security), User Experience Design, Usability, User Experience, Experience Design, User Interface and User Experience (UI/UX) Design, Threat Modeling, UI/UX Strategy, Application Security, Human Factors, Authentications, UI/UX Research, Human Centered Design, Security Strategy, Authorization (Computing), User Story, Security Controls, Cybersecurity, Safety Standards, Information Privacy
中级 · 课程 · 1-3 个月

您将获得的技能: Experience Design, User Experience, User Experience Design, UI/UX Research, Usability Testing, User Research, UI/UX Strategy, Design and Product, A/B Testing, Design Research, Prioritization, Data Literacy, Strategic Prioritization, Usability, Resource Allocation, Product Improvement, Product Testing, Creative Design, Statistical Hypothesis Testing, Business Strategy
中级 · 课程 · 1-3 个月

您将获得的技能: Customer experience improvement, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Organizational Change, Service Improvement, Culture Transformation, Process Mapping, Key Performance Indicators (KPIs), Journey Mapping, Customer Service, Hospitality Management, Hospitality, Guest Relations, Customer Analysis, Hotel And Restaurant Management, Hospitality and Food Services, Sustainable Business, Collaboration
初级 · 课程 · 1-4 周