服务设计课程可以帮助你学习用户 Journey Map、服务蓝图和原型设计技术。您可以掌握利益相关者参与、服务评估和针对不同用户需求进行设计的技能。许多课程都会介绍一些工具,如 Journey Map 软件和客户反馈平台,这些工具支持可视化服务互动和收集见解,以提升用户体验。

University of Virginia
您将获得的技能: 创造力, 原型设计, 叙事, 改善客户体验, 设计思维, 解决复杂问题, 定性研究, 集思广益, 利益相关者的参与, 数据可视化, 创新, 构思, 解决问题, 服务设计, 用户体验, 以人为本的设计, 用户体验设计, 设计研究, 流程制图
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Design Thinking, Business Transformation, Process Design, Business Process, Human Centered Design, Business Solutions, Innovation, Creative Problem-Solving, Ideation, Creativity, Overcoming Obstacles, User Research, User Feedback, Empathy, Adaptability, Needs Assessment
初级 · 课程 · 1-4 周

IIT Bombay
您将获得的技能: Design Thinking, User Research, Ideation, Prototyping, Human Centered Design, Product Design, Sustainable Business, Innovation, Brainstorming, Empathy, User Feedback, Product Development, Customer experience improvement, Case Studies, Product Testing, Collaboration
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Persona (User Experience), User Interface (UI), Prompt Engineering, Interaction Design, Usability, User Experience Design, Human Computer Interaction, Usability Testing, Web Content Accessibility Guidelines, AI Personalization, User Research, Prototyping, Natural Language Processing
中级 · 课程 · 1-3 个月

您将获得的技能: User Research, Usability Testing, Stakeholder Engagement, User Experience Design, User Experience, Experience Design, Persona (User Experience), Workflow Management, Human Centered Design, User Centered Design, UI/UX Strategy, Wireframing, Prototyping, Design Thinking, Cross-Functional Collaboration, Information Architecture, Storytelling
初级 · 课程 · 1-3 个月

您将获得的技能: Fraud detection, Web Services, Simple Object Access Protocol (SOAP), Service Oriented Architecture, Service Design, Verification And Validation, Process Design, API Design, Software Design, Workflow Management, System Testing, Extensible Markup Language (XML), Data Validation, Software Testing, Transaction Processing
混合 · 课程 · 1-4 周

您将获得的技能: UI Components, Systems Design, Software Design, User Interface and User Experience (UI/UX) Design, Design, Design Software, Scalability, Design and Product, Agile Methodology, Usability, Usability Testing, Prototyping, Design Research, Style Guides, Information Architecture, Key Performance Indicators (KPIs), UI/UX Research, Product Testing, System Programming, Prompt Patterns
中级 · 课程 · 1-3 个月

您将获得的技能: Experience Design, User Experience, User Experience Design, UI/UX Research, Usability Testing, User Research, UI/UX Strategy, A/B Testing, Design Research, Prioritization, Data Literacy, Usability, Product Improvement, Business Priorities, Process Development, Kanban Principles, Product Testing, Creative Design, Statistical Hypothesis Testing, Business Strategy
中级 · 课程 · 1-3 个月

University of Michigan
您将获得的技能: A/B 测试, 抽样(统计), 原型设计, 以用户为中心的设计, 定性研究, 网络分析, 创建调查, 用户故事, UI/UX 研究, 概念设计, 用户体验, 交互设计, 可用性测试, 用户界面(UI), 调查, 构思, 线框设计, 用户研究, 用户体验设计, 设计研究
初级 · 专项课程 · 3-6 个月

California Institute of the Arts
您将获得的技能: 模型, 网络语言, Html 和 Css, 响应式网页设计, 原型设计, 网页设计, 以用户为中心的设计, Adobe XD, 设计元素和原则, 平面和视觉设计, 用户体验设计, 用户体验, 信息架构, 交互设计, 线框设计, UI/UX 战略, 用户界面 (UI) 设计, 用户研究, 角色(用户体验), User Flow
初级 · 专项课程 · 3-6 个月

您将获得的技能: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration
初级 · 课程 · 1-4 周