Expectation Management

期望管理是在项目、人际关系和工作场所等各种情况下设定、管理和满足期望的能力。Coursera 的 "期望管理 "目录让您掌握有效处理和调整期望的必要技能。您将学习如何设定现实的目标,如何有效沟通以管理认知,如何在复杂的情况下游刃有余,以及如何不断满足和超越期望。本目录还将提供有关处理失望情绪和适应 Change Management 环境的见解,这些都是项目经理、团队领导、客户服务专业人士以及任何在专业环境中与他人互动的人的关键能力。
6凭据
35门课程

最受欢迎

当前趋势

最新发布

筛选依据

主题
必需的

语言
必需的

在整个课程(说明和评估)中使用的语言。

了解产品
必需的

通过实践教程在 2 小时内掌握与工作相关的技能。
通过已评分作业、视频和论坛向顶级授课教师学习。
通过完成一系列课程和项目,深入学习学科知识。

级别
必需的

课程长度
必需的

字幕
必需的

教师
必需的

“expectation management” 的结果

  • 状态:免费试用

    您将获得的技能: Delegation Skills, Productivity, Supervision, Team Leadership, Team Management, Leadership, Leadership Development, Overcoming Obstacles, Empowerment, Expectation Management, Constructive Feedback

  • 状态:新
    状态:免费试用

    您将获得的技能: Constructive Feedback, Sales Presentation, Client Services, Rapport Building, Video Editing, Active Listening, Customer Relationship Building, Expectation Management, Relationship Management, Video Production, Professional Networking, Workflow Management

  • 状态:免费试用

    您将获得的技能: Customer Retention, Trustworthiness, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Sustainable Development, Human Resource Strategy, Sustainable Business, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Organizational Change, Business Strategy, Business, Marketing

  • 状态:免费试用

    University of California, Davis

    您将获得的技能: 社交媒体战略, 内容创作, 内容营销, 预测, 数字化营销, 网络分析和 SEO, 社交媒体营销, 竞争分析, Google Analytics(分析), 关键词研究, 内容性能分析, 搜索引擎营销, 目标受众, 搜索引擎优化, 数字媒体战略, 内容战略, 内容开发与管理, 期望管理, 角色开发, 社交媒体

  • 状态:免费试用

    您将获得的技能: Time Management, Scheduling, Goal Setting, Prioritization, Productivity, Delegation Skills, Personal Development, Organizational Skills, Planning, Self-Awareness, Overcoming Obstacles, Expectation Management, Communication

  • 状态:免费

    您将获得的技能: Negotiation, Active Listening, Verbal Communication Skills, Goal Setting, Rapport Building, Business Communication, Emotional Intelligence, Expectation Management, Adaptability

  • 状态:预览

    Coursera Instructor Network

    您将获得的技能: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication

  • 状态:预览

    您将获得的技能: Time Management, Planning, Delegation Skills, Resource Management, Expectation Management, Organizational Skills, Productivity, Personal Development, Prioritization, Overcoming Obstacles, Goal Setting, Decision Making, Sales

  • 状态:预览

    您将获得的技能: Goal Setting, Smart Goals, Adaptability, Empowerment, Business Priorities, Professional Development, Productivity, Performance Metric, Key Performance Indicators (KPIs), Communication, Personal Development, Expectation Management, Milestones (Project Management), Organizational Change, Business Strategies, Time Management, Self-Motivation, Accountability, Strategic Thinking, Problem Solving

  • 状态:预览

    您将获得的技能: Service Design, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Personalized Service, Service Improvement, User Feedback, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour, Relationship Building

  • 您将获得的技能: Performance Appraisal, Constructive Feedback, Employee Performance Management, People Management, Expectation Management, Conflict Management, Professionalism, Emotional Intelligence, Active Listening, Goal Setting

  • 状态:免费

    您将获得的技能: Negotiation, Rapport Building, Active Listening, Influencing, Relationship Building, Business Communication, Conflict Management, Goal Setting, Communication, Expectation Management

是什么让您今天来到 Coursera?

主要合作伙伴

  • University of California, Davis
  • University of California, Irvine
  • Arizona State University
  • Goldman Sachs
  • Packt
  • Skillshare
  • Kennesaw State University
  • Starweaver