
University of California, Irvine
您将获得的技能: 用户关系管理, Salesforce, 数据管理, Data Management, 账户管理, 基于云的集成, 数据安全, 利益相关者的参与, 营销管理, 用户账户, 业务报告, 自动化, 安全管理, 客户关系管理 (CRM) 软件, 客户沟通管理, 销售管道, 客户参与, 营销自动化, 销售支持, 销售开发, 客户成功管理
初级 · 课程 · 1-4 周

AI Business School
您将获得的技能: Prompt Engineering, Agentic systems, Generative AI Agents, Generative AI, Productivity, AI Personalization, Workflow Management, No-Code Development, Responsible AI, Risk Management, Large Language Modeling, ChatGPT, AI Product Strategy, Training Programs, Personalized Service, Customer Service, LLM Application, Customer experience improvement, Artificial Intelligence, Innovation
初级 · 专项课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: Customer Relationship Management, Customer Data Management, Sales Pipelines, Sales Process, Data-Driven Decision-Making, Customer Analysis, Customer experience strategy (CX), Customer Insights, Business Metrics, Market Intelligence, Consumer Behaviour, Big Data, Artificial Intelligence
初级 · 课程 · 1-4 周

University of Virginia
您将获得的技能: A/B 测试, 营销策略, 营销分析, 回归分析, 战略营销, 消费者行为, 预测分析, 资源分配, 统计分析, 数据驱动的决策制定, 广告活动, 品牌管理, 营销, 客户洞察, 营销效果, 投资回报
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics
混合 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

您将获得的技能: Virtual Teams, Sales Presentation, Sales, Rapport Building, Relationship Building, Non-Verbal Communication, Virtual Environment, Customer Engagement, Drive Engagement, Microsoft Teams, Global Marketing, Brand Management, Overcoming Objections, Executive Presence, Communication Strategies, Trustworthiness
初级 · 课程 · 1-4 周

您将获得的技能: Technical Sales, Sales, Sales Pipelines, Sales Strategy, Sales Process, AI Personalization, Customer Relationship Management (CRM) Software, Meeting Facilitation, Marketing Automation, Discussion Facilitation, Customer Analysis, Virtual Teams, Stakeholder Analysis, Influencing, Consultative Approaches, Account Strategy, Customer Relationship Management, Performance Analysis, Continuous Improvement Process, Customer Success Management
中级 · 课程 · 1-4 周

您将获得的技能: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
中级 · 课程 · 1-4 周

您将获得的技能: Needs Assessment, Rapport Building, Communication, Active Listening
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics
中级 · 专项课程 · 1-3 个月

University of Alberta
您将获得的技能: Kanban 原则, 项目管理, 风险管理框架, 风险管理, 需求征询, 冲刺计划, 项目规划, 需求管理, 功能要求, Agile 方法论, 项目风险管理, 业务要求, 软件开发生命周期, 需求分析, 冲刺回顾, 产品管理, 软件开发方法, Scrum(软件开发), 软件技术审查, 敏捷软件开发
初级 · 专项课程 · 3-6 个月