团队合作课程可以帮助您学习有效沟通、解决冲突、合作解决问题和项目管理技巧。您可以培养积极倾听、给予和接受 Feedback 以及培养积极团队文化的技能。许多课程都会介绍项目管理软件、协作平台和通信应用程序等工具,这些工具有助于协调任务和增强团队活力。
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

Arizona State University
您将获得的技能: Team Leadership, Influencing, Team Building, Leadership, Teamwork, Leadership and Management, Leadership Development, Visionary, Communication, Self-Awareness
初级 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 呼叫中心经验, 沟通, 情绪商数, 客户服务, 个人发展, 解决问题, 数据输入, 语言交流技能, 客户咨询, 解决客户投诉, 性能指标, 时间管理, 问候客户, 成长意识, 团队合作, 客户数据管理, 降级技巧, 呼入电话
初级 · 课程 · 1-3 个月

Arizona State University
您将获得的技能: Empathy, Rapport Building, Relationship Building, Interpersonal Communications, Social Skills, Verbal Communication Skills, Leadership, Compassion, Teamwork, Communication, Active Listening, Self-Awareness
初级 · 课程 · 1-3 个月

The State University of New York
您将获得的技能: 沟通, 专业发展, 数字扫盲, 适应, 可信度, 教育与培训, 文化多样性, 解决问题, 时间管理, 克服障碍, 跨文化能力, 团队合作, 协作, 设定目标, 个人发展, 高等教育
初级 · 课程 · 1-3 个月

Universidad Austral
您将获得的技能: Curriculum Planning, Planning, Social Justice, Education and Training, Initiative and Leadership, Leadership, Collaboration, Teamwork, Program Evaluation, Relationship Building, Community Development, Problem Solving, Innovation
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Workplace inclusivity, Diversity Awareness, Diversity Equity and Inclusion Initiatives, Empathy, Courage, Empowerment, Resilience, Overcoming Obstacles, Personal Development, Self-Awareness, Teamwork, Collaboration, Constructive Feedback, Growth Mindedness, Relationship Building, Active Listening
初级 · 课程 · 1-4 周

您将获得的技能: Performance Review, Employee Surveys, Employee Performance Management, Meeting Facilitation, Constructive Feedback, Team Building, Goal Setting, Collaboration, Team Management, Teamwork, Employee Engagement, Leadership and Management, Strategic Leadership, Leadership Development
初级 · 指导项目 · 不超过 2 小时

Universidad de Palermo
您将获得的技能: Decision Making, Time Management, Productivity, Leadership, Conflict Management, Team Leadership, Organizational Leadership, Organizational Skills, Interpersonal Communications, Strategic Decision-Making, Innovation, Change Management, Teamwork, Business Leadership, Strategic Leadership, Communication, Crisis Management, Relationship Building, Delegation Skills, Creativity
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Teamwork, Storytelling, Communication, Professionalism, Continuous Improvement Process, Report Writing, Presentations, Writing, Constructive Feedback, Concision, Intercultural Competence, Job Analysis, Editing, Self-Awareness, Generative AI Agents, Adaptability
初级 · 专项课程 · 3-6 个月

Universidad Nacional Autónoma de México
您将获得的技能: Negotiation, Personal Development, Conflict Management, Professional Development, Teamwork, Team Building, Empowerment, Collaboration, Leadership, Organizational Leadership, Emotional Intelligence, Communication Strategies, Culture Transformation, Strategic Communication, Business Strategies, Strategic Thinking
混合 · 课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: Virtual Teams, Team Building, Teamwork, Conflict Management, Team Leadership, Collaboration, Virtual Environment, Storytelling, Leadership, Employee Engagement, Diversity and Inclusion, Willingness To Learn, Communication Strategies, Culture
初级 · 课程 · 1-4 周