客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Instituto Tecnológico de Aeronáutica
您将获得的技能: User Story, Agile Software Development, Backlogs, Agile Methodology, Scrum (Software Development), Sprint Retrospectives, Test Driven Development (TDD), Requirements Analysis, Sprint Planning, Software Development Methodologies, Software Engineering, Program Development, Diagram Design, Software Development
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Surveys, Employee Surveys, User Feedback, Work Order, Self Service Technologies, IT Management, User Accounts, Workflow Management, Customer Communications Management
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Computer Vision, Dashboard, IBM Cloud, Responsible AI, Artificial Intelligence, Data Ethics, Image Analysis, ChatGPT, Cloud Computing, Pandas (Python Package), Business Workflow Analysis, Data Manipulation, No-Code Development, Context Management, Artificial Neural Networks, Cloud Applications, AI Workflows, Cloud Deployment, Application Programming Interface (API), WordPress
初级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: Prometheus (Software), Google Cloud Platform, Application Deployment, Managed Services, Kubernetes, Capacity Management, Cloud Management
初级 · 项目 · 不超过 2 小时

您将获得的技能: Process Mapping, Business Process Modeling, Business Analysis, Cloud-Native Computing, Identity and Access Management, Data Migration, Software Architecture, Stakeholder Analysis, Systems Design, Extract, Transform, Load, Systems Architecture, Stakeholder Management, Data Integration, Cybersecurity, Stakeholder Engagement, Release Management, Enterprise Architecture, Project Management, Software Testing, Information Technology
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Sales Strategy, Sales Process, Anthropic Claude, Sales, Sales Development, Sales Pipelines, Sales Management, Data-Driven Decision-Making, Inside Sales, AI Personalization, Customer Analysis, Customer Insights, Customer experience improvement, Market Analysis, Trend Analysis, Forecasting, Analysis, Market Trend
中级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: 销售支持, 谈判, 销售流程, 客户参与, 销售策略, 商务, 建立客户关系, 销售培训, 销售, 销售管理
中级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 品牌战略, 打造品牌, 生成式 AI 代理, 数字广告, 品牌意识, 品牌忠诚度, 品牌管理, 广告, 营销设计
初级 · 课程 · 1-4 周

IBM
您将获得的技能: 软件测试, 应用程序接口测试, 还原式 API, 测试驱动开发(TDD), 单元测试, 行为驱动开发, 测试案例, 测试自动化, Gherkin(脚本语言), 代码覆盖范围, 测试工具, 测试数据, 模型, 用户故事, 微服务
中级 · 课程 · 1-3 个月

您将获得的技能: Lean Six Sigma, Process Mapping, Process Improvement, Process Analysis, Business Process, Continuous Improvement Process, Waste Minimization, Statistical Analysis, Quality Management, Operational Efficiency, Statistical Process Controls, Root Cause Analysis, Data-Driven Decision-Making, Customer experience improvement, Business Metrics
初级 · 课程 · 1-4 周
Kennesaw State University
您将获得的技能: Marketing Effectiveness, Marketing, Strategic Marketing, Stakeholder Management, Stakeholder Communications, Marketing Strategies, Business Marketing, Stakeholder Engagement, Stakeholder Analysis, Internal Communications, Marketing Psychology, Corporate Sustainability, Value Propositions, Customer Insights, Consumer Behaviour, Business Ethics, Community Development, Customer Relationship Building
初级 · 课程 · 1-4 周

Universidad Nacional Autónoma de México
您将获得的技能: Strategic Marketing, Marketing, Marketing Planning, Market Research, Target Market, Marketing Strategies, Go To Market Strategy, Business Analytics, Product Promotion, Market Analysis, Product Development, Consumer Behaviour, Entrepreneurship, New Business Development, Budgeting
混合 · 课程 · 1-3 个月