客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。
The University of Sydney
您将获得的技能: Data Governance, 病人沟通, 数据分析, 电子病历, 临床数据管理, 健康信息学, 卫生系统, 医疗程序和 Regulator, 数字化转型, 数据质量, 数字通信, 健康信息管理, 数据完整性, 健康技术, 卫生政策, 数据驱动的决策制定, 医疗保健
初级 · 课程 · 1-4 周
您将获得的技能: Customer Service, Customer experience improvement, Customer Retention, Customer Relationship Management (CRM) Software, Facebook, Customer Insights, Goal Setting, Google Sheets, Social Media Campaigns, Marketing, Purchasing, Communication, Business
初级 · 指导项目 · 不超过 2 小时

Emory University
您将获得的技能: Marketing, Marketing Communications, Target Market
初级 · 课程 · 1-3 个月

您将获得的技能: Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Network Troubleshooting, Hardware Troubleshooting, Issue Tracking
初级 · 课程 · 1-4 周

Illinois Tech
您将获得的技能: Responsible AI, Culture Transformation, Innovation, Organizational Change, Design Thinking, Business Transformation, Strategic Leadership, Product Lifecycle Management, Global Marketing, Data Ethics, Entrepreneurship, Business Communication, Artificial Intelligence, Change Management, Organizational Leadership, Business Modeling, Generative AI, AI Product Strategy, Business Strategy, Strategic Planning
攻读学位
中级 · 专项课程 · 3-6 个月
您将获得的技能: Terraform, Infrastructure as Code (IaC), Infrastructure As A Service (IaaS), Cloud Infrastructure, Amazon Web Services, Amazon Elastic Compute Cloud, Infrastructure Architecture, Cloud Management, Program Development, Programming Principles, Cloud Platforms, Data Security, Version Control, File Management
中级 · 课程 · 1-4 周
Ludwig-Maximilians-Universität München (LMU)
您将获得的技能: Mergers & Acquisitions, Business Strategy, Customer Retention, Growth Strategies, Competitive Analysis, E-Commerce, Market Analysis, Consumer Behaviour, Market Share, Regulatory Compliance
混合 · 课程 · 1-3 个月

您将获得的技能: 硬件故障排除, 项目管理, 计算机硬件, 网络安全, 计算机安全意识培训, 数据库软件, 信息技术, 技术支持与服务, 云计算, 数据存储, 软件安装, 计算机编程, 网络故障排除, Virtual Private Networks(VPN), 计算机网络, 操作系统, 云基础设施
初级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: 安全工程, 自助服务技术, 多因素身份验证, Authentication, 授权(计算), 微软 Azure, 混合云计算, 用户账户, 用户供应, 单点登录(SSO), Azure 活动目录, 身份和访问管理, 活动目录
中级 · 课程 · 1-4 周

Real Madrid Graduate School Universidad Europea
您将获得的技能: Loyalty Programs, Marketing Analytics, Branding, Customer Engagement, Brand Management, Marketing, Marketing Strategy and Techniques, Digital Transformation, Social Media Strategy, Content Strategy, Strategic Partnership, Customer experience improvement, Customer Relationship Management, Personalized Service, Data Analysis, Technology Strategies, Innovation, Cross Platform Development, Artificial Intelligence, Ethical Standards And Conduct
初级 · 课程 · 1-4 周
您将获得的技能: SQL, SAS (Software), Database Management, Query Languages, Case Studies, Data Access, Program Development, Statistical Programming, Data Presentation, Scripting, Perl (Programming Language), Data Processing, Automation, Data Integration, Stored Procedure, Data Manipulation, Data Transformation, Debugging, Data Validation, Data Analysis
攻读学位
中级 · 专业证书 · 3-6 个月

University of New Mexico
您将获得的技能: Global Marketing, International Finance, Intercultural Competence, Organizational Structure, Business, Small Business Accounting, Business Management, Market Analysis, Economics, Workforce Management, Cultural Diversity, Business Strategy, Entrepreneurship, Market Dynamics, Business Intelligence
混合 · 课程 · 1-3 个月