客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

DeepLearning.AI
您将获得的技能: LLM 申请, 代理工作流程, 生成式 AI 代理, 工具调用, AI 工作流程, AI 协调, 代理系统
初级 · 项目 · 不超过 2 小时

您将获得的技能: Data Storytelling, Email Marketing, Google Ads, Digital Advertising, Paid media, Social Media Marketing, Search Engine Optimization, Google Analytics, Customer Retention, Digital Marketing, Marketing Budgets, Loyalty Programs, Order Fulfillment, Search Engine Marketing, Web Analytics, Marketing Analytics, Online Advertising, Email Automation, Marketing, E-Commerce
初级 · 专业证书 · 3-6 个月

University of Virginia
您将获得的技能: 企业战略, 人力资源管理与规划, 商业开发, 组织领导力, 创新, 业务领导, 组织战略, 商业智能, 员工参与, 案例研究, 团队管理, 规划, 增长战略, 创业, 领导力培养
混合 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy
初级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: Amazon Web Services, Tensorflow, Applied Machine Learning, Machine Learning Methods, Natural Language Processing, Classification Algorithms, Software Design, Application Development, Supervised Learning, Model Evaluation
中级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: Responsible AI, Generative AI, Governance, Data Governance, Data Management, Compliance Management, Consumer Behaviour, AI Enablement, Social Impact, Business Risk Management, Business Operations, AI Product Strategy, Artificial Intelligence, Risk Analysis, Automation, Stakeholder Management, Operations, Human Resources, Leadership and Management, Risk Management
初级 · 专项课程 · 1-3 个月

Edureka
您将获得的技能: Data-Driven Decision-Making
中级 · 课程 · 1-3 个月

Politecnico di Milano
您将获得的技能: Water Quality, Water Sustainability, Water Resource Management, Sustainable Development, Environmental Engineering, Hydrology, Environmental Monitoring, Civil Engineering, Sustainable Design, Human Centered Design, Risk Analysis, Continuous Monitoring, Internet Of Things, Machine Learning
初级 · 课程 · 1-4 周

Universidad de Palermo
您将获得的技能: Business Process Management, Business Process, IT Management, Business Process Improvement, Technical Management, Operations Management, Continuous Improvement Process, Information Technology, Information Systems, Business Operations, Enterprise Resource Planning, Quality Management, Customer Relationship Management, IT Infrastructure, Leadership and Management, Business Intelligence, Business Strategy
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: API Gateway, Cloud Applications, Google Cloud Platform, Cloud Infrastructure, Application Deployment, Prompt Engineering, Kubernetes, Cloud Development, Serverless Computing, Cloud-Native Computing, Microservices, Containerization, Application Development, Application Programming Interface (API), Infrastructure as Code (IaC), Cloud Services, Identity and Access Management, Cloud Storage, Cloud Computing, Debugging
中级 · 专项课程 · 3-6 个月

Board Infinity
您将获得的技能: Restful API, ASP.NET, Model View Controller, JSON, API Design, Web Services, Middleware, Back-End Web Development, Server Side, Extensible Markup Language (XML)
中级 · 课程 · 1-4 周

Georgia Institute of Technology
您将获得的技能: 云计算管理, 多租户云环境, 虚拟化, 软件系统, 云基础设施, 应用程序开发, 网络架构, 云应用, 数据中心, 数据存储, 虚拟网络化, 分布式计算, 云计算, Network 性能管理, 云部署, Virtual Machine, 网络基础设施, 网络监控, 云 Native 计算, 软件定义网络
初级 · 专项课程 · 3-6 个月