客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 降低成本, 云计算解决方案, 个性化服务, 云部署, 网络规划与设计, 云基础设施, 云服务, 业务要求, 工艺优化, 云计算架构, 云计算, 云安全, 解决方案架构, Google 云端平台, 关键绩效指标 (KPI), 配置管理
高级设置 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: 数据分析, 数据处理, 数据管道, 自动化, 数据基础设施, 数据存储, 数据战略, 数据管理, Data Management, 云存储, 数据迁移, 云安全, 测试计划, Google 云端平台, 数据维护
高级设置 · 课程 · 1-3 个月

IE Business School
您将获得的技能: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Diversity Training, Diversity Awareness, Workplace inclusivity, Cognitive flexibility, Diversity Programs, Disabilities, Cultural Diversity, Intercultural Competence, Culture, Innovation, Human Resource Policies, Empathy, Gerontology, People Management, Organizational Effectiveness, Employee Engagement, Organizational Change, Team Management
初级 · 专项课程 · 3-6 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning
中级 · 专项课程 · 1-3 个月

您将获得的技能: Data Pipelines, Google Cloud Platform, Data Processing, Data Storage, Data Infrastructure, Data Architecture, Data Warehousing, Data Migration, Data Analysis, Data Transformation, Data Management, Automation, Data Security
高级设置 · 课程 · 1-3 个月

您将获得的技能: Data Pipelines, Data Processing, Google Cloud Platform, Data Warehousing, Data Maintenance, Data Storage, Cloud Engineering, Data Infrastructure, Data Analysis, Data Architecture, Automation, Data Security
高级设置 · 课程 · 1-3 个月
University of Virginia
您将获得的技能: 竞争分析, 市场动态, 市场调查, 营销心理学, 客户洞察, 收入管理, 行为经济学, 分析, 消费者行为, 客户分析, 案例研究, 价值主张, 全球营销
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Cloud Security, Cloud Computing Architecture, Network Planning And Design, Cloud Infrastructure, Google Cloud Platform, Cloud Solutions, Cloud Standards, Solution Architecture, Cloud Computing, Process Analysis, IT Infrastructure, Infrastructure Architecture, Data Infrastructure, Process Optimization, Cloud Platforms, Continuous Deployment, Site Reliability Engineering, Key Performance Indicators (KPIs), Cost Reduction, Scalability
高级设置 · 课程 · 1-3 个月

您将获得的技能: Cloud Computing Architecture, Cloud Security, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Cloud Computing, Network Planning And Design, Google Cloud Platform, Process Analysis, Process Optimization, Cloud Management, Site Reliability Engineering, Project Implementation, Identity and Access Management, Business Requirements, Cost Management
高级设置 · 课程 · 1-3 个月

Board Infinity
您将获得的技能: Mindfulness, Resilience, Emotional Intelligence, Compassion, Communication, Interpersonal Communications, Personal Development, Stress Management, Personal Care, Self-Awareness, Empowerment, Mental Health, Goal Setting
初级 · 课程 · 1-4 周

Yale University
您将获得的技能: 环境, 文化, 系统思考, 环境科学, 科学方法, 创造力, 生物学, 社会学, 文科, 人类学, 时间表, 物理学
混合 · 课程 · 1-3 个月