
您将获得的技能: Nursing Management, Patient Safety, Continuous Quality Improvement (CQI), Nursing Practices, Nursing, Health Informatics, Leadership, Collaboration, Accountability, Safety Standards, Real Time Data
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented
初级 · 指导项目 · 不超过 2 小时

University of Michigan
您将获得的技能: Program Evaluation, Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Management Systems, Professional Development, Content Creation, Design Strategies, Communication, Emerging Technologies
初级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: Course Development, Instructional Design, Learning Theory, Brainstorming, Design, Needs Assessment, Motivational Skills, Prototyping, Creative Thinking, Student-Centred Learning, Analysis, Communication
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 创新, 消费者行为, 定量研究, 数据收集, 需求评估, 产品管理, 目标市场, 新产品开发, 客户洞察, 技术解决方案, 产品开发, 市场调查, 设计思维, 分析, 市场分析, 预测
混合 · 课程 · 1-3 个月

CVS Health
您将获得的技能: 追加销售, 沟通, 收银机操作, 呼叫中心经验, 事务处理, 客户咨询, 解决问题, 建立客户关系, 团队合作, 积极倾听, 时间管理, 同理心, 问候客户, 客户服务, 解决客户投诉, 降级技巧, 零售店运营, 冲突管理, 交叉销售, 零售销售
初级 · 专业证书 · 3-6 个月

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
初级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: Instructional Design, Learning Theory, Design, Education Software and Technology, Professional Development, Diversity Equity and Inclusion Initiatives, User Centered Design, Emerging Technologies
初级 · 课程 · 1-4 周

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Relationship Management (CRM) Software, Customer Insights, Sales Management, Leadership, Performance Metric, Sales Strategy, Cross-Functional Collaboration
初级 · 课程 · 1-3 个月

Illinois Tech
您将获得的技能: Process Improvement, Process Management, Business Process, Business Process Management, Process Analysis, Business Process Improvement, Performance Improvement, Quality Improvement, Continuous Improvement Process, Process Mapping, Quality Management, Workflow Management, Operational Excellence, Return On Investment, Change Management, Performance Measurement, Risk Management, Business Technologies, Project Management, Pareto Chart
攻读学位
中级 · 课程 · 1-3 个月

您将获得的技能: Customer Service, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Management, Customer Engagement, Customer Data Management, Customer Insights, Digital Marketing, Trend Analysis, Data Analysis, Business Reporting
初级 · 课程 · 1-4 周

Michigan State University
您将获得的技能: 业务建模, 客户获取管理, 创新, 客户参与, 新业务开发, 创业, 企业战略, 业务规划, 预算, 资源管理, 营销, 筹资和众包, 销售策略, 进入市场战略, 计划执行
混合 · 课程 · 1-3 个月