客户关系管理课程
客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧，以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具，展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。
热门 CRM 课程和认证
状态：新您将获得的技能: Needs Assessment, Rapport Building, Communication, Active Listening
状态：新您将获得的技能: Legal Strategy, Business Ethics, Price Negotiation, Cultural Responsiveness, AI Personalization, Data-Driven Decision-Making
状态：免费试用University of Illinois Urbana-Champaign
您将获得的技能: 客户体验战略（CX）, 内容营销, 推动参与, 网络分析和 SEO, 搜索引擎营销, 营销策略与技巧, 社交媒体营销, 营销自动化, 用户体验, 跨渠道营销, 客户关系管理 (CRM) 软件, 社交媒体战略, 社交媒体, 搜索引擎优化, 品牌管理, 数字化营销, 营销策划, AI 个性化服务, 内容战略, 营销活动经理
您将获得的技能: Order Processing, Order Management, Inventory Management System, Inventory Control, Customer Relationship Management, E-Commerce, Web Analytics, Retail Management, Product Management, Content Management Systems, Editing, Marketing, Business
状态：新状态：免费试用您将获得的技能: Prompt Engineering, Generative AI Agents, Responsible AI, Generative AI, Data Ethics, No-Code Development, ChatGPT, Workflow Management, Email Automation, Process Design, Business Process Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Customer and Client Support, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce
状态：免费试用University of California, Irvine
您将获得的技能: 组织战略, 用户关系管理, 组织领导力, 运营管理, 规划, 设定目标, 员工管理, 专业网络, 企业管理, 专业发展, 管理团队, 变革管理, 人员管理, 工商管理, 领导与管理, 智能目标
状态：预览Kennesaw State University
您将获得的技能: 用户关系管理, 成本管理, 收入管理, 演讲, 业务建模, 业务过程, 企业战略, 战略伙伴关系, 创新, 客户分析, 营销渠道, 创业, 价值主张, 资源管理, 目标市场
状态：预览National Taiwan University
您将获得的技能: Brand Management, Branding, Marketing, Customer Relationship Management, Consumer Behaviour, Marketing Strategies, Customer experience strategy (CX), Customer Data Management, Market Dynamics, Target Market, Market Analysis, Digital Media Strategy
Universidad de Chile
您将获得的技能: Brand Management, Consumer Behaviour, Strategic Marketing, Marketing, Marketing Strategies, Marketing Strategy and Techniques, Customer experience strategy (CX), Customer Relationship Management, Customer Insights, Value Propositions, Market Dynamics
状态：免费Coursera
您将获得的技能: 营销策略, 潜在客户开发, HubSpot CRM, 客户参与, 营销自动化, Prompt Engineering, 仪表板, 电子邮件自动化, 客户关系管理 (CRM) 软件, 营销分析, ChatGPT, MarTech
状态：免费试用HubSpot Academy
您将获得的技能: LinkedIn, 潜在客户开发, 规划, HubSpot CRM, 销售, 谈判, 销售流程, 销售展望, 探矿和鉴定, 客户关系管理 (CRM) 软件, 结算（销售）, 价值主张, 销售策略, 专业网络, 内部销售, 咨询式销售, 克服 Object, 预订（销售）, 销售培训
状态：免费试用Adobe
您将获得的技能: Promotional Strategies, Marketing Planning, Marketing Strategy and Techniques, Digital Marketing, Marketing, Target Audience, Digital Advertising, Lead Generation, Content Marketing, Marketing Automation, Customer Relationship Management, Advertising, Customer Acquisition Management, Target Market, Brand Strategy, Customer Engagement, Content Creation
总之，以下是 10 最受欢迎的 crm 课程
- Sales Challenger Mastery: Engaging the Modern Buyer: LearnQuest
- Market Adaptation and Specialized Negotiation Skills: LearnQuest
- 数字营销实施：在数据驱动的互联世界中执行战略: University of Illinois Urbana-Champaign
- Create your e-commerce store with Shopify: Coursera
- Mastering Generative AI for Customer Service Excellence: Edureka
- 管理基础: University of California, Irvine
- 商业模式画布：企业家和创新者的工具（以项目为中心的课程）: Kennesaw State University
- 行銷典範轉移: 變動中的消費世界 (Marketing in a changing world): National Taiwan University
- Marketing Gerencial: Universidad de Chile
- 利用 AI 和 HubSpot 实现营销自动化：从计划到执行: Coursera
