客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Performance Metric, Desktop Support, Operating Systems, Service Improvement, Computer Hardware, Cyber Attacks, Customer experience improvement, Technical Support, Customer Complaint Resolution, Digital Transformation, Lifelong Learning
初级 · 专业证书 · 3-6 个月

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
初级 · 专业证书 · 3-6 个月

University of California San Diego
您将获得的技能: Apache Hadoop, 模型评估, 图论, 数据建模, 数据预处理, 数据库设计, 大数据, 数据展示, 分类算法, 探索性数据分析, 数据处理, Apache Spark, 回归分析, 可扩展性, 数据管道, 数据整合, 数据挖掘, MongoDB, 数据管理, 应用机器学习
初级 · 专项课程 · 3-6 个月

Amazon Web Services
您将获得的技能: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Web Content Accessibility Guidelines, Cloud Services, Technical Communication
初级 · 课程 · 1-4 周

您将获得的技能: Customer Relationship Management, Customer Relationship Management (CRM) Software, Customer Data Management, Customer Analysis, Organizational Strategy, Marketing Automation, Case Studies, Market Analysis, Analysis, Business Strategy, Spatial Data Analysis, Automation, Auditing, Business Metrics
混合 · 课程 · 1-4 周

Microsoft
您将获得的技能: SQL, 微软Excel, Power BI, 撰写报告, 数据库设计, 数据存储, 数据操作, 商业智能, 数据收集, 数据处理, 高级分析, 数据仓库, 数据分析, 数据质量, 统计报告, 时间表, 数据整合, 数据完整性, 数据可视化, 微软动力平台
攻读学位
初级 · 专业证书 · 3-6 个月

您将获得的技能: AI Enablement, Sales Process, Content Strategy, Team Building, Marketing Strategies, Cost Reduction, Customer Support
中级 · 课程 · 1-3 个月
Ludwig-Maximilians-Universität München (LMU)
您将获得的技能: 撰写报告, 战略伙伴关系, 同行评审, 组织战略, 组织效能, 战略思维, 组织变革, 企业战略, 商业研究, 竞争分析, 分析, 兼并与收购, 留住客户, 组织结构, 管理咨询, 博弈论, 产品战略, 业务咨询, 战略决策, 增长战略
中级 · 专项课程 · 3-6 个月

IE Business School
您将获得的技能: 创建调查, 营销策略, 案例研究, 调查, 商业研究, 同行评审, 消费者行为, 市场调查, 营销, 营销策划, 数据分析, 业务规划, 价值主张, 产品营销, 研究设计, 市场分析, 营销渠道, 目标市场, 产品战略, 营销传播
初级 · 专项课程 · 3-6 个月

您将获得的技能: 客户分析, 微软Excel, 数据叙事, 商业分析, Excel 公式, 商业智能, 分析, 数据展示, Microsoft PowerPoint, 数据驱动的决策制定, 电子表格软件, 大数据, 目标受众, 业务咨询, 数据可视化软件, 仪表板, 数据清理, 演讲, 数据分析, 数据可视化
初级 · 专项课程 · 3-6 个月
Kennesaw State University
您将获得的技能: Customer Retention, Trustworthiness, Social Impact, Expectation Management, Corporate Sustainability, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer experience strategy (CX), Sustainable Development, Human Resource Strategy, Customer Relationship Building, Consultative Approaches, Diversity Marketing, Customer Analysis, Value Propositions, Business Ethics, Business Strategy, Business, Marketing
初级 · 专项课程 · 1-3 个月