客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Meta
您将获得的技能: 前端网络开发, 超文本标记语言(HTML), 数据库管理, 虚拟环境, Django (网络框架), 可扩展性, MySQL, 云计算, 响应式网页设计, 层叠样式表(CSS), 应用编程接口 (API), 全栈式网络开发, Javascript, 后端网站开发, 网络应用
中级 · 课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 人机交互, 用户界面 (UI) 设计, 苹果 Xcode, 全球定位系统, 移动开发, 视频游戏开发, 应用程序开发, 动画, 地理信息系统, Swift 编程, 交互设计, 动画和游戏设计, 用户界面(UI), 游戏设计, 苹果 iOS, 互动设计, iOS 开发
混合 · 课程 · 1-4 周

您将获得的技能: Sustainable Business, Sales Territory Management, Corporate Sustainability, Solution Selling, Sales, Sales Strategy, Customer Relationship Building, Sales Process, Sales Prospecting, Market Opportunities, Information Technology, Technology Strategies, Business Acumen, Customer Relationship Management, AI Product Strategy, Complex Problem Solving, Business Relationship Management
初级 · 课程 · 1-4 周
您将获得的技能: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment
初级 · 课程 · 1-4 周
Corporate Finance Institute
您将获得的技能: Data Analysis Expressions (DAX), Power BI, Snowflake Schema, Data Modeling, SQL, Dashboard, Microsoft Excel, Business Intelligence, Excel Formulas, Pivot Tables And Charts, Data Import/Export, Business Reporting, Databases, Interactive Data Visualization, Data Storytelling, Financial Statements, Data Manipulation, Data Transformation, Financial Analysis, Data Visualization
初级 · 专项课程 · 3-6 个月

Dartmouth College
您将获得的技能: 案例研究, 工业与组织心理学, 组织领导力, 领导力培养, 战略领导力, 业务领导, 战略决策, 战略思维, 薪酬管理, 管理团队, 变革管理, 问责制, 组织变革, 企业战略, 公司名称, 文化 Transformer
初级 · 课程 · 1-4 周

University of California, Irvine
您将获得的技能: 营销分析, 数字化营销, 数字广告, 留住客户, 营销策略与技巧, 搜索引擎优化, 关键词研究, 搜索引擎营销, 客户体验战略(CX), 目标受众, 点击付费广告, 客户获取管理, A/B 测试, 关键绩效指标 (KPI), 客户参与, 角色开发, 社交媒体, 网络分析, 社交媒体战略, 营销效果
初级 · 专项课程 · 1-3 个月

您将获得的技能: LangChain, Large Language Modeling, LLM Application, Generative AI, Retrieval-Augmented Generation, Vector Databases, Oracle Cloud, Prompt Engineering, Embeddings, Model Deployment
中级 · 课程 · 1-4 周

Advancing Women in Tech
您将获得的技能: Software Architecture, Engineering Management, Goal Setting, Systems Design, Technical Management, Smart Goals, API Design, Technical Product Management, Cross-Functional Collaboration, Recruitment, Program Management, Team Performance Management, Technical Communication, Management Training And Development, Software Engineering, Microservices, Employee Coaching, Talent Management, Leadership and Management, Talent Acquisition
初级 · 专项课程 · 1-3 个月

您将获得的技能: Relationship Building, User Feedback, Content Strategy
初级 · 课程 · 1-4 周

Duke University
您将获得的技能: Python 程序设计, 检索-增强生成, 应用程序部署, 风险管理框架, 嵌入, 微软 Azure, 大型语言模型, LLM 申请, 模型部署, OpenAI 应用程序接口, 应用编程接口 (API), Prompt Engineering, OpenAI
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Prompt Engineering, Application Deployment, Google Cloud Platform, Kubernetes, Cloud Deployment, Cloud Applications, Cloud Infrastructure, Cloud Development, Containerization, Cloud Services, Identity and Access Management, Virtual Machines, Infrastructure As A Service (IaaS), Cloud API, Generative AI Agents, Security Assertion Markup Language (SAML), Cloud Computing, Application Programming Interface (API), Cloud Storage, Debugging
中级 · 专项课程 · 3-6 个月