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客户关系管理课程

客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。


热门 CRM 课程和认证


  • L

    LearnKartS

    Salesforce Introduction and Setup

    您将获得的技能: Salesforce Development, Salesforce, User Accounts, Business Objects Framework, No-Code Development, Customer Relationship Management (CRM) Software, Application Design, User Interface (UI), Cloud Technologies

    4.9
    评分, 4.9 星,最高 5 星
    ·
    8 条评论

    初级 · 课程 · 1-4 周

  • L

    LearnQuest

    Foundations of B2B Tech Sales

    您将获得的技能: Sales Pipelines, B2B Sales, Prospecting and Qualification, Consultative Selling, Selling Techniques, Sales Process, Persuasive Communication, Communication, Stakeholder Engagement, Enterprise Sales, Value Propositions, Performance Metric, Upselling, Technical Sales, Sales, Cross Selling, Overcoming Objections, Sales Presentations, Negotiation, Analytics

    初级 · 专项课程 · 1-3 个月

  • V

    Vanderbilt University

    ChatGPT + Zapier: From Email Inbox to Excel Spreadsheet

    您将获得的技能: Prompt Engineering, ChatGPT, HubSpot CRM, Business Process Automation, Google Sheets, Workflow Management, Automation, Data Pipelines, JSON, Unstructured Data

    5
    评分, 5 星,最高 5 星
    ·
    12 条评论

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Foundations of Effective Sales Pipeline Management

    您将获得的技能: Sales Pipelines, Sales Development, Sales Process, Lead Generation, Sales Management, Sales Prospecting, Sales, Sales Strategy, Customer Relationship Management (CRM) Software, Automation

    中级 · 课程 · 1-4 周

  • D

    DeepLearning.AI

    Serverless Agentic Workflows with Amazon Bedrock

    您将获得的技能: Amazon Bedrock, Agentic Workflows, Serverless Computing, Responsible AI, Generative AI Agents, AI Security, Prompt Engineering, Cloud Deployment, Help Desk Support, Product Support, Customer Relationship Management (CRM) Software, Customer Relationship Management

    4.6
    评分, 4.6 星,最高 5 星
    ·
    7 条评论

    初级 · 项目 · 不超过 2 小时

  • C

    Coursera

    Designing a Customer Support Chatbot Using Flowise

    您将获得的技能: ChatGPT, User Interface (UI), Web Design, No-Code Development, AI Workflows, User Interface and User Experience (UI/UX) Design, Self Service Technologies, LLM Application, Generative AI, Artificial Intelligence, Quality Assurance

    4.5
    评分, 4.5 星,最高 5 星
    ·
    16 条评论

    初级 · 课程 · 1-4 周

  • S

    Simplilearn

    Mobile Marketing

    您将获得的技能: HubSpot CRM, Customer Relationship Management, Marketing Automation, Performance marketing, Online Advertising, Keyword Research, Promotional Strategies, Social Media Marketing, Advertising Campaigns, Marketing Strategies, Customer Acquisition Management, Product Promotion, Search Engine Optimization, Performance Metric, Customer Engagement, Advertising, Key Performance Indicators (KPIs), Competitive Analysis, Business Metrics

    初级 · 课程 · 1-4 周

  • S

    SkillUp

    IT Systems Design and Analysis 

    您将获得的技能: Systems Design, Business Process Modeling, Data Flow Diagrams (DFDs), Systems Analysis, Data Modeling, Digital Transformation, Business Process, Risk Management, Workflow Management, Systems Architecture, Business Analysis, Solution Design, Enterprise Resource Planning, Information Technology, Process Flow Diagrams, Prototyping, Computer Science, Agile Methodology, Product Lifecycle Management, Business Communication

    4.7
    评分, 4.7 星,最高 5 星
    ·
    25 条评论

    中级 · 课程 · 1-4 周

  • C

    Coursera

    GenAI for Call Centers: AI-Driven Customer Success

    您将获得的技能: Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, AI Enablement, Personalized Service, AI Workflows, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Automation, Analysis

    初级 · 课程 · 1-4 周

  • L

    LearnQuest

    Coaching Sales Professionals

    您将获得的技能: Consultative Selling, Sales Prospecting, Sales Management, Sales Training, Sales Operations, Communication, Process Optimization, User Research, Personal Development, Negotiation, Persona Development, B2B Sales, Stress Management, Interpersonal Communications, Customer Analysis, Mentorship, Growth Mindedness, Employee Onboarding, Customer Relationship Management (CRM) Software, Account Management

    初级 · 专项课程 · 1-3 个月

  • D

    Digital Marketing Institute

    Digital Channel Planning Strategy

    您将获得的技能: Digital Marketing, Social Media Marketing, Marketing Channel, Digital Media Strategy, Marketing Automation, Marketing Strategy and Techniques, Social Media Strategy, Digital Advertising, Email Marketing, Content Marketing, Search Engine Optimization, Marketing Communications, E-Commerce, Customer Relationship Management (CRM) Software, Demand Generation, Marketing Analytics, Customer Service, Web Applications

    初级 · 课程 · 1-4 周

  • C

    Coursera

    GenAI for Sales Teams

    您将获得的技能: Responsible AI, Sales Enablement, Sales Strategy, Sales Process, Sales Management, Sales Development, Customer experience improvement, Sales Operations, Generative AI Agents, Customer Engagement, Sales, Data-Driven Decision-Making, AI Enablement

    4.2
    评分, 4.2 星,最高 5 星
    ·
    9 条评论

    初级 · 课程 · 1-4 周

1…101112…32

总之,以下是 10 最受欢迎的 crm 课程

  • Salesforce Introduction and Setup: LearnKartS
  • Foundations of B2B Tech Sales: LearnQuest
  • ChatGPT + Zapier: From Email Inbox to Excel Spreadsheet: Vanderbilt University
  • Foundations of Effective Sales Pipeline Management: Coursera
  • Serverless Agentic Workflows with Amazon Bedrock: DeepLearning.AI
  • Designing a Customer Support Chatbot Using Flowise: Coursera
  • Mobile Marketing: Simplilearn
  • IT Systems Design and Analysis : SkillUp
  • GenAI for Call Centers: AI-Driven Customer Success: Coursera
  • Coaching Sales Professionals: LearnQuest

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