客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

University of Virginia
您将获得的技能: 工艺设计, 客户分析, 创新, 价值主张, 市场机遇, 客户体验战略(CX), 业务建模, 资源分配, 设计思维, 精益方法, 战略伙伴关系, 产品管理, 业务过程, 新产品开发, 企业战略
初级 · 课程 · 1-4 周

Howard University
您将获得的技能: Design Thinking, Business Software, Information Systems, Cloud Computing, Business Systems, Business Technologies, Cloud Deployment, Cloud Security, Virtualization, Digital Transformation, Cloud Services, Management Information Systems, Product Design, Business Solutions, Information Technology, Cloud Infrastructure, Customer Insights, User Centered Design, Cybersecurity, Data Management
中级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Data Preprocessing, Correlation Analysis, Seaborn, Data Cleansing, Data Visualization, Statistical Analysis, Data Manipulation, Data Analysis, Exploratory Data Analysis, Pandas (Python Package), Data Integration, Statistics, Python Programming
中级 · 指导项目 · 不超过 2 小时

Illinois Tech
您将获得的技能: Responsible AI, Culture Transformation, Innovation, Organizational Change, Design Thinking, Business Transformation, Strategic Leadership, Product Lifecycle Management, Global Marketing, Data Ethics, Entrepreneurship, Business Communication, Artificial Intelligence, Change Management, Organizational Leadership, Business Modeling, Generative AI, AI Product Strategy, Business Strategy, Strategic Planning
攻读学位
中级 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: Microsoft Copilot, Sales Presentation, Sales Enablement, Sales Training, Microsoft Teams, Email Automation, Meeting Facilitation, Generative AI Agents, Microsoft Outlook, Personalized Service, Customer Communications Management, Microsoft 365, AI Enablement, Customer Relationship Management, Negotiation, Relationship Building
初级 · 课程 · 1-4 周

Fractal Analytics
您将获得的技能: 交互式数据可视化, 数据叙事, 数据可视化软件, 信息图表, 叙事, 数据分析, 数据展示, 故事板, 推动参与, 数据扫盲, 数据伦理, 数据可视化
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google 云端平台, Encryption, 安全控制, Virtual Machine, 授权(计算), Kubernetes, 应用安全, 基于角色的访问控制(RBAC), 硬化, 数据存储技术, 云存储, 数据安全, 身份和访问管理, OAuth, 关键管理, 云安全
中级 · 课程 · 1-3 个月

Intel
您将获得的技能: AI Enablement, AI Product Strategy, Artificial Intelligence, Technology Strategies, Company, Product, and Service Knowledge, Customer experience strategy (CX), Emerging Technologies, B2B Sales, Computer Hardware
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: Innovation, Marketing, Digital Advertising, Marketing Strategies, New Product Development, Digital Marketing, Consumer Behaviour, MarTech, Marketing Channel, Product Promotion, Digital Transformation, Customer Engagement, Branding, Price Negotiation
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: 技术服务, 云计算架构, 亚马逊网络服务, 基础设施即服务(IaaS), 云平台, 可扩展性, 解决方案架构, 云计算, 安全工程, 系统管理, 云服务, 公共云, 应用编程接口 (API)
初级 · 课程 · 1-4 周

您将获得的技能: Scrum (Software Development), Agile Project Management, Backlogs, Sprint Planning, Agile Methodology, User Story, Data-Driven Decision-Making, Project Estimation, Scaled Agile Framework, Product Requirements, Agile Product Development, Waterfall Methodology, Lean Methodologies, Project Performance, Kanban Principles, Product Management, Project Management, Prioritization, Estimation, Problem Solving
初级 · 专项课程 · 1-3 个月

S.P. Jain Institute of Management and Research
您将获得的技能: Product Strategy, Strategic Marketing, Marketing Management, Marketing Strategies, Consumer Behaviour, Target Market, Marketing Communications, Product Lifecycle Management, Integrated Marketing Communications, Marketing Analytics, Brand Strategy, Marketing Channel, Market Analysis, Price Negotiation, Value Propositions
初级 · 课程 · 1-3 个月