客户旅程课程
客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理（CRM）软件、旅程映射工具和解析平台等工具，帮助您跟踪客户互动并衡量策略的有效性。
热门客户旅程课程与认证
University of Illinois Urbana-Champaign
您将获得的技能: 创新, 企业可持续发展, 商业策略, 市场调查, 价值主张, 商业开发, 消费者行为, 环境问题, 沟通策略, 可持续商业, 业务规划, 设计思维, 可持续发展报告, 环境、社会和公司治理（ESG）, 产品设计, 可持续发展
Coursera
您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Email Marketing, Customer Relationship Building, Dashboard, Customer Data Management, Customer Acquisition Management, Integrated Marketing Communications, Sales Pipelines
您将获得的技能: Lean Six Sigma, Process Mapping, Process Improvement, Process Analysis, Business Process, Continuous Improvement Process, Waste Minimization, Statistical Analysis, Quality Management, Operational Efficiency, Statistical Process Controls, Root Cause Analysis, Data-Driven Decision-Making, Customer experience improvement, Business Metrics
状态：免费您将获得的技能: Data-Driven Decision-Making, Data Visualization, Business Analytics, Data Analysis, Data Cleansing, Statistical Analysis, Data Preprocessing, Exploratory Data Analysis, Matplotlib, Customer Analysis, Analytical Skills, Trend Analysis, Pandas (Python Package), Python Programming, Jupyter
状态：预览Technion - Israel Institute of Technology
您将获得的技能: 病人沟通, 文化多样性, 药物相互作用, 疼痛管理, 以患者为中心的护理, 肿瘤学, 文化敏感性, 患者教育与支持, 临床研究, 药理学, 护理管理, 治疗计划, 病人教育与咨询, 病史文件
状态：免费Goldman Sachs
您将获得的技能: 组织效能, 管理团队, 业务规划, 专业发展, 战略规划
您将获得的技能: Google Analytics, Web Analytics, Benchmarking, Content Performance Analysis, Customer Engagement, Customer Analysis, Performance Analysis, Management Reporting, Customer Retention, User Research, Real Time Data, Marketing
状态：预览University of North Texas
您将获得的技能: 绩效考核, 酒店管理, 改善客户体验, 法律风险, 招聘, 接待服务, 员工培训, 人力资源管理与规划, 人力资源战略, 面试技巧, 人力资源, 员工绩效管理, 领导与管理, 员工入职, 工作分析, 人才招聘, 培训计划, 团队激励
状态：免费试用Microsoft
您将获得的技能: Prompt Engineering, Microsoft Copilot, Generative AI, Microsoft Office, Microsoft Azure, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Natural Language Processing
状态：预览Universidade de São Paulo
您将获得的技能: Software Testing, Test Planning, Test Case, Acceptance Testing, Functional Testing, Software Quality Assurance, Quality Assurance, Usability Testing, White-Box Testing, Integration Testing
状态：免费试用Universidad Nacional Autónoma de México
您将获得的技能: Overcoming Objections, Negotiation, Active Listening, Communication, Relationship Building, Persuasive Communication, Customer Insights, Verbal Communication Skills, Empathy, Needs Assessment
状态：免费试用Arizona State University
您将获得的技能: Empathy, Compassion, Emotional Intelligence, Social Skills, Self-Awareness, Personal Development, Professional Development, Active Listening, Leadership, Diversity Awareness, Mindfulness
与 customer journey 相关的搜索
总之，以下是 10 最受欢迎的 customer journey 课程
- 可持续商业企业: University of Illinois Urbana-Champaign
- Introducción a CRM con HubSpot: Coursera
- Lean Six Sigma - Green Belt : Packt
- Perform exploratory data analysis on retail data with Python: Coursera
- 癌症辅助治疗中的传统草药：从替代到综合: Technion - Israel Institute of Technology
- 领导力基础，与高盛万名女性合作: Goldman Sachs
- Digging Deeper into Audience Reports in Google Analytics: Coursera
- 酒店业管理基础: University of North Texas
- Introduction to Microsoft Copilot: Microsoft
- Introdução ao Teste de Software: Universidade de São Paulo
