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在整个课程(说明和评估)中使用的语言。
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浏览技术支持课程目录
Coursera Project Network
您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
- 状态:免费试用
您将获得的技能: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Product Support, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Customer experience improvement, Data Ethics, Customer Insights, Automation, Natural Language Processing
- 状态:预览
您将获得的技能: Computer Hardware, Hardware Architecture, Data Storage Technologies, System Configuration, Microarchitecture, Computer Architecture, Software Installation, Peripheral Devices
- 状态:免费试用
您将获得的技能: 网络故障排除, 系统配置, 计算机显示器, 硬件故障排除, 计算机硬件, 数据存储, 网络硬件, 显示设备, 桌面支持, 技术支持与服务, 网络管理, 外围设备
- 状态:免费试用
Johns Hopkins University
您将获得的技能: 变更控制, 电子病历, 技术支持, 问题跟踪, 医疗设备, 患者安全, 技术文档, 远程保健, 健康技术, 灾难恢复, 服务台支持, 通用网络
- 状态:新状态:预览
Board Infinity
您将获得的技能: Target Audience, Design, Ethical Standards And Conduct, Google Docs, Professional Networking, Collaborative Software, Application Programming Interface (API), User Feedback, Portfolio Management
- 状态:预览
Coursera Instructor Network
您将获得的技能: Responsible AI, Generative AI, AI Product Strategy, Google Cloud Platform, Cloud Management, Cloud Engineering, System Support, Data Ethics, Technical Communication, Strategic Planning
- 状态:预览
LearnQuest
您将获得的技能: 网络故障排除, 信息技术, Microsoft Windows, 计算机硬件, 技术支持, 操作系统, 安全管理, 计算机网络, 桌面支持, 无线网络, 云服务, 服务台支持
- 状态:免费试用
Fortinet, Inc.
您将获得的技能: Network Troubleshooting, Firewall, Network Monitoring, Network Security, Virtual Private Networks (VPN), Network Performance Management, Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, System Configuration, Cybersecurity, Malware Protection
- 状态:免费试用
您将获得的技能: Hardware Troubleshooting, Computer Security Awareness Training, Information Systems Security, Malware Protection, Data Security, Technical Support and Services, Encryption, Security Awareness, Authentications, Patch Management, Technical Support, Firewall, Data Integrity
Amazon Web Services
您将获得的技能: 客户支持, 创新, 自动化, 生成式人工智能, 事件管理, 云计算解决方案, 根源分析, 云安全, 技术支持, 沟通, 问题管理, 建立客户关系, 语言交流技能, 用户关系管理, 云服务, 亚马逊网络服务, 协作
- 状态:免费试用
您将获得的技能: Hardening, Linux Administration, System Monitoring, Linux Commands, Performance Tuning, Linux, Systems Administration, File Management, Network Troubleshooting, Unix Commands, Debugging, Service Management, User Accounts, OS Process Management
总之,以下是 10 最受欢迎的 technical support 课程
- Create Customer Support Data with Google Sheets: Coursera Project Network
- Generative AI: Transform Your Customer Support Career: SkillUp
- Introduction to Contemporary Operating Systems and Hardware 1a: Illinois Tech
- 核心 1:硬件和网络故障排除: IBM
- 医疗保健 IT 人员的操作和患者安全: Johns Hopkins University
- Writing Effective Technical Documentation: Board Infinity
- GenAI for Cloud Support Associates: Coursera Instructor Network
- CompTIA 考试准备: LearnQuest
- Network Security Support Engineer: Fortinet, Inc.
- Security and Troubleshooting Essentials: Packt