客户旅程课程
客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理（CRM）软件、旅程映射工具和解析平台等工具，帮助您跟踪客户互动并衡量策略的有效性。
热门客户旅程课程与认证
状态：预览您将获得的技能: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing
您将获得的技能: Customer Insights, Customer Analysis, Employee Surveys, User Feedback, Customer experience improvement, Market Research, Branding, Advertising, Public Relations
状态：免费试用University of Maryland, College Park
您将获得的技能: 原型设计, 项目管理, 新产品开发, 产品测试, 设计思维, Agile 方法论, 用户体验设计, 概念设计, 产品管理, 线框设计, 产品设计, 产品开发, 角色（用户体验）, 以人为本的设计
状态：预览National Taiwan University
您将获得的技能: Revenue Management, Service Design, Customer experience improvement, Financial Services, Innovation, Economics, Product Design, Case Studies, Platform As A Service (PaaS), Business Modeling, Business Strategy, Consumer Behaviour
状态：新状态：免费试用您将获得的技能: Patient Communication, Patient Advocacy, Nursing Care, Healthcare Ethics, Nursing Practices, Active Listening, Teamwork, Nursing, Patient-centered Care, Professionalism, Conflict Management, Cultural Responsiveness, Patient Education And Counseling, Communication, Health Care, Patient Evaluation, Health Assessment, Patient Preparation, Patient Safety, Decision Making
状态：免费试用Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation
状态：免费您将获得的技能: Dashboard, Interactive Data Visualization, Tableau Software, Data Presentation, Data Import/Export, Data Visualization, Data Visualization Software, Business Intelligence, Data Analysis, Data Integration, Data Modeling
状态：免费您将获得的技能: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, No-Code Development, Customer Service, E-Commerce, Order Management, AI Personalization, User Requirements Documents, Automation, Natural Language Processing
您将获得的技能: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software
您将获得的技能: Survey Creation, User Feedback, Customer experience improvement, Customer Insights, User Accounts, Marketing, Business
状态：免费试用University of Colorado System
您将获得的技能: Marketing Analytics, Probability & Statistics, Statistical Methods, Regression Analysis, Data-Driven Decision-Making, Data Ethics, Statistical Analysis, Marketing Effectiveness, Statistical Hypothesis Testing, Customer Insights, Customer Analysis, Correlation Analysis, Descriptive Statistics, Data Analysis, Analytics, Marketing Strategies, Exploratory Data Analysis, Statistical Visualization, Statistical Modeling
状态：新状态：免费试用您将获得的技能: Sales Presentation, Overcoming Objections, Value Propositions, Presentations, Sales, Sales Process, Persuasive Communication, Influencing, Negotiation, Communication, Public Speaking, Interviewing Skills, Customer Insights, Rapport Building
与 customer journey 相关的搜索
总之，以下是 10 最受欢迎的 customer journey 课程
- GenAI for Customer Service Representatives: Coursera
- Create a Customer Satisfaction Survey in Qualtrics: Coursera
- 创意设计、原型制作和测试: University of Maryland, College Park
- 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University
- The Nursing Journey: From Calling to Career: Immersify
- GenAI for Customer Support: Coursera
- Multi-Table data analysis with Tableau: Customer Analysis: Coursera
- Build a Chatbot with Voiceflow: Ecommerce Customer Support: Coursera
- Develop a UX Customer Problem Statement in Miro: Coursera
- Create a Customer Satisfaction Survey with Typeform: Coursera
