客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。

您将获得的技能: 前端网络开发, Javascript, UI 组件, 用户体验, 层叠样式表(CSS), 响应式网页设计, React.js, 用户界面(UI), 网页设计, 排版
中级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 人机交互, 原型设计, 用户体验, 交互设计, 可用性测试, 人为因素, 以用户为中心的设计, 设计思维, 构思, UI/UX 研究, 用户界面 (UI) 设计, 可用性
初级 · 课程 · 1-3 个月

您将获得的技能: User Research, Usability Testing, Stakeholder Engagement, User Experience Design, User Experience, Experience Design, Persona (User Experience), Workflow Management, Human Centered Design, User Centered Design, UI/UX Strategy, Wireframing, Prototyping, Design Thinking, Cross-Functional Collaboration, Information Architecture, Storytelling
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Acquisition Management, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Lead Generation, Customer Insights, Marketing Channel, Marketing, Web Analytics, Brand Loyalty, Marketing Strategies, Campaign Management
初级 · 课程 · 1-4 周

您将获得的技能: Brand Loyalty, Personalized Service, Employee Surveys, Contextual Advertising
初级 · 课程 · 1-4 周

您将获得的技能: Experience Design, Design Strategies, Service Design, Customer experience improvement, User Experience Design, Customer Engagement, UI/UX Strategy, User Interface and User Experience (UI/UX) Design, Design Research, Customer Insights, Business Analysis, Process Mapping, Cross-Functional Collaboration, Business Strategy, Stakeholder Engagement, Product Strategy, Prioritization, Ideation
初级 · 课程 · 1-3 个月

您将获得的技能: Salesforce, Data Sharing, Authentications, Web Analytics, Single Sign-On (SSO), User Accounts, Data Access, Drive Engagement, Cloud Development, Customer experience improvement, Dashboard, Role-Based Access Control (RBAC), Registration, Content Management
高级设置 · 课程 · 3-6 个月

您将获得的技能: User Interface (UI), User Experience, Persona (User Experience), User Interface (UI) Design, User Flows, User Interface and User Experience (UI/UX) Design, User Experience Design, UI Components, Visualization (Computer Graphics), User Centered Design
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: 原型设计, 项目管理, 概念设计, 线框设计, 产品测试, Agile 方法论, 新产品开发, 产品开发, 产品管理, 设计思维, 产品设计, 用户体验设计
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Retention, Customer Analysis
初级 · 课程 · 1-4 周

您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Strategic Communication, Compassion, Solution Delivery
中级 · 课程 · 1-3 个月