客户体验课程
客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理（CRM）软件、调查平台和解析仪表板等工具，这些都有助于收集洞察力和提高客户满意度。
热门客户体验课程与认证
状态：免费试用Coursera
您将获得的技能: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Data Analysis, Artificial Intelligence
状态：新状态：免费试用您将获得的技能: Customer Retention, Customer Analysis
状态：预览您将获得的技能: Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, AI Enablement, Personalized Service, AI Workflows, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Automation, Analysis
状态：免费试用Voxy
您将获得的技能: 口语理解, 客户咨询, 客户服务, 沟通, 写作, 电话技能, 英语, 语言交流技能, 零售销售, 语法, 解决客户投诉, 商务写作, 语言学习, 口头表达, 产品知识, 词汇
您将获得的技能: Salesforce, Data Sharing, Authentications, Web Analytics, Single Sign-On (SSO), User Accounts, Data Access, Drive Engagement, Cloud Development, Customer experience improvement, Dashboard, Role-Based Access Control (RBAC), Registration, Content Management
状态：预览您将获得的技能: User Experience Design, User Centered Design, Prototyping, UI/UX Research, Miro AI, Wireframing, User Research, Design Thinking
状态：预览Northeastern University
您将获得的技能: Decision Support Systems, Customer experience improvement, Resource Allocation, Health Informatics, Patient-centered Care, Stakeholder Analysis, Operational Analysis, Predictive Analytics, Business Analysis, Analytics, Data-Driven Decision-Making, Personalized Service, Process Development, Systems Integration, Innovation
状态：免费试用Coursera
您将获得的技能: Responsible AI, Team Building, Generative AI, Team Oriented, Customer experience improvement, Automation, Customer Service, AI Enablement, Cross-Functional Collaboration, Artificial Intelligence, Customer Data Management, Business Ethics, Information Privacy
状态：预览您将获得的技能: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, AI Enablement, LLM Application, Natural Language Processing
状态：免费试用University of Maryland, College Park
您将获得的技能: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
状态：免费试用您将获得的技能: Customer Acquisition Management, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Lead Generation, Customer Insights, Marketing Channel, Marketing, Web Analytics, Brand Loyalty, Marketing Strategies, Campaign Management
状态：免费试用CVS Health
您将获得的技能: 建立客户关系, 呼叫中心经验, 降级技巧, 沟通, 冲突管理, 解决问题, 语言交流技能, 面试技巧, 专业精神, 客户服务, LinkedIn, 解决客户投诉, 关键词研究
与 customer experience 相关的搜索
总之，以下是 10 最受欢迎的 customer experience 课程
- GenAI for Customer Insights: Coursera
- Capture and Captivate Your Audience: Google
- GenAI for Call Centers: AI-Driven Customer Success: Coursera
- 中低级英语：购物与客户服务: Voxy
- Salesforce Experience (Community) Cloud Consultant Training: Packt
- Experience Essentials: Unlocking the UX Process with Miro: Coursera
- Engaging in Improving Patient Experience Through Analytics: Northeastern University
- GenAI for Customer Service Teams: Coursera
- GenAI for Customer Service Representatives: Coursera
- Selecting the Right Customer & Channel : University of Maryland, College Park
