ServiceNow 课程可以帮助您学习 IT Service 管理、工作流自动化、Incident Management 和 Change Management 流程。您可以掌握配置 ServiceNow 应用程序、创建报告和 Dashboard 以及集成第三方工具的技能。许多课程介绍了 ServiceNow 的平台功能,如用于应用程序开发的 ServiceNow Studio 和用于数据解析的性能解析工具,使您能够在实际环境中应用所学知识。
您将获得的技能: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Customer experience improvement, Customer Analysis, Customer Engagement, AI Integrations, AI Workflows, Customer Service, Process Optimization, Customer Support, Operational Efficiency, Automation, Analysis
初级 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Information Technology, Information Technology Operations, Service Improvement, Operations Management, Asset Management, Operations
混合 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Dynamic Host Configuration Protocol (DHCP), Local Area Networks, Network Protocols, Network Administration, TCP/IP, Wireless Networks, General Networking, Network Architecture, Network Infrastructure, System Configuration, Computer Networking
混合 · 课程 · 1-4 周

您将获得的技能: Group Policy, Azure Active Directory, Active Directory, Microsoft Servers, Windows Servers, Hybrid Cloud Computing, Authentications, Identity and Access Management, Infrastructure As A Service (IaaS), Cloud Deployment, Cloud-Based Integration, Disaster Recovery, System Configuration
★ 4.3 (6) · 中级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Technical Support, Performance Analysis, Business Metrics, Customer Engagement, Customer Retention, Key Performance Indicators (KPIs), Relationship Management, Office Procedures
★ 4.5 (22) · 初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Power Apps Component Framework, Application Lifecycle Management, Azure DevOps Pipelines, Microsoft Power Platform, Power Platform Architecture & Technical Design, Microsoft Power Automate/Flow, Azure DevOps, Microsoft Copilot, Enterprise Application Management, Email Automation, Application Deployment, Continuous Deployment, User Interface (UI), User Interface and User Experience (UI/UX) Design, UI Components, Postman API Platform, User Interface (UI) Design, Systems Development Life Cycle, Mobile Development, CI/CD
中级 · 课程 · 1-4 周

Johns Hopkins University
您将获得的技能: 变更申请, 问题跟踪, 患者安全, 服务台支持, 技术支持, 通用网络, 灾难恢复, 医疗设备, 技术文档, 远程保健, 网络支持, 软件安装, 医疗保健, 健康技术, 变更控制, 信息技术业务, 电子病历, 医疗设备和技术, 事故预防
★ 4.8 (206) · 混合 · 课程 · 1-4 周

您将获得的技能: Responsible AI, Generative AI, Technical Support and Services, End User Training and Support, AI literacy, Technical Support, AI Integrations, Data Ethics, Automation
★ 4 (12) · 初级 · 课程 · 1-4 周

LearnKartS
您将获得的技能: Amazon Web Services, AWS Identity and Access Management (IAM), Amazon DynamoDB, Cloud Services, Cloud Computing, Relational Databases, Cloud Storage, Amazon CloudWatch, Databases, Database Management, Authorization (Computing), Operational Databases, Virtual Private Networks (VPN), Configuration Management
★ 4.3 (20) · 中级 · 课程 · 1-4 周

您将获得的技能: Cloud Infrastructure, Cloud Services, Azure DevOps, Cloud Computing, Azure DevOps Pipelines, Microsoft Azure, CI/CD, Cloud Deployment, Continuous Deployment, Continuous Delivery, Continuous Integration, Web Development Tools, Application Performance Management, Application Deployment, Cloud-Based Integration, Full-Stack Web Development, Node.JS, Development Testing, Platform As A Service (PaaS)
初级 · 课程 · 1-4 周

您将获得的技能: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Strategic Communication, Management Training And Development, People Development, Business Transformation, Information Technology, Technology Strategies, Stakeholder Engagement, Organizational Strategy, Professional Networking, Value Propositions, Business Operations, Customer experience improvement, Continuous Improvement Process
初级 · 课程 · 3-6 个月

您将获得的技能: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Process Optimization, Operational Excellence, IT Management, User Feedback, Innovation, Customer Service, Process Improvement and Optimization, Automation
★ 4.8 (103) · 中级 · 课程 · 1-4 周