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探索客户旅程课程目录
- 状态:免费试用
University of Virginia
您将获得的技能: 价值主张, 信息技术, 成本效益分析, 设计思维, 技术交流, Agile 方法论, 技术战略, 企业战略, 业务建模, 人工智能, 工艺设计, 项目组合管理, 商业分析, 网络安全
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy
- 状态:新状态:免费试用
您将获得的技能: Patient Communication, Patient Advocacy, Nursing Care, Healthcare Ethics, Nursing Practices, Active Listening, Teamwork, Nursing, Patient-centered Care, Professionalism, Conflict Management, Cultural Responsiveness, Patient Education And Counseling, Communication, Health Care, Patient Evaluation, Health Assessment, Patient Preparation, Patient Safety, Decision Making
- 状态:新状态:预览
Coursera Instructor Network
您将获得的技能: Account Management, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Communication, Scalability, Customer Relationship Management (CRM) Software, Data Ethics, Email Automation, Customer Retention, Responsible AI, Predictive Modeling, Business Process Automation, Analytics, Workflow Management, Automation
- 状态:免费试用
University of California, Irvine
您将获得的技能: 留住客户, 客户获取管理, 网络分析和 SEO, 搜索引擎营销, 营销策略, 营销, 点击付费广告, 目标受众, 数字广告, 搜索引擎优化, 数字化营销, 关键词研究, 潜在客户开发, 网页内容
Coursera Project Network
您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
- 状态:新状态:预览
您将获得的技能: Design Research, UI/UX Strategy
- 状态:新状态:免费试用
您将获得的技能: E-Commerce, Business-To-Consumer, Digital Transformation, Project Implementation, Solution Delivery, Business Requirements, Business Technologies, Customer experience strategy (CX), B2B Sales
- 状态:免费试用
HubSpot Academy
您将获得的技能: Sales Presentations, Prospecting and Qualification, Persona Development, Sales Strategy, Sales Process, Target Audience, Sales Pipelines, Sales, Lead Generation, Customer Analysis, Email Automation, Prioritization, Customer Engagement
- 状态:预览
National Taiwan University
您将获得的技能: Revenue Management, Service Design, Customer experience improvement, Financial Services, Innovation, Economics, Product Design, Case Studies, Platform As A Service (PaaS), Business Modeling, Business Strategy, Consumer Behaviour
- 状态:免费试用
Northwestern University
您将获得的技能: 数字化转型, 数据科学, 营销策略, 品牌战略, 客户体验战略(CX), 数据驱动的决策制定, 消费者行为, 客户洞察, 数据分析, 组织变革, 营销, 分析, 企业战略, 广告, 资源分配, 营销分析, 业务领导
- 状态:免费试用
University of Maryland, College Park
您将获得的技能: 新产品开发, 用户体验设计, 概念设计, 以人为本的设计, 线框设计, 产品测试, 产品开发, Agile 方法论, 设计思维, 原型设计, 项目管理, 产品设计, 产品管理, 角色(用户体验)
总之,以下是 10 最受欢迎的 customer journey 课程
- 以客户为中心的 IT 战略: University of Virginia
- GenAI for Customer Service Teams: Coursera Instructor Network
- The Nursing Journey: From Calling to Career: Immersify
- GenAI for Account Managers: Personalizing Client Engagement: Coursera Instructor Network
- 在线转化和留住客户的策略: University of California, Irvine
- Create a services customer satisfaction process: Coursera Project Network
- Mapping the Mission: User Personas & Journey Design in Figma: Coursera
- Course 1: Introduction to Digital Experience and Ecommerce: Adobe
- Inbound Sales: HubSpot Academy
- 服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University