
Coursera
您将获得的技能: Social Media, Social Media Strategy, Customer Engagement, Market Trend, Business Strategy, Customer Insights, Brand Management, Strategic Thinking, Strategic Decision-Making, Competitive Analysis, Trend Analysis, Data-Driven Decision-Making, Analytical Skills
初级 · 课程 · 1-4 周

您将获得的技能: Customer Insights, Digital Marketing, Digital Advertising, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing, Online Advertising, Strategic Marketing, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Email Marketing, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals
初级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

Fundação Instituto de Administração
您将获得的技能: Stakeholder Communications, Corporate Communications, Business Communication, Strategic Communication, Internal Communications, Communication, Public Relations, Leadership, Media Relations, Brand Management, Employee Engagement, Crisis Management
初级 · 课程 · 1-3 个月

University of Virginia
您将获得的技能: 人工智能, 业务建模, 企业战略, 工艺设计, 成本效益分析, 价值主张, Agile 方法论, 技术战略, 设计思维, 信息技术, 技术交流, 网络安全, 项目组合管理, 商业分析
初级 · 课程 · 1-4 周

您将获得的技能: Program Management, Project Management Software, Communication Planning, Agile Project Management, Process Flow Diagrams, Technical Communication, Stakeholder Management, Stakeholder Communications
中级 · 指导项目 · 不超过 2 小时

University of Virginia Darden School Foundation
您将获得的技能: 客户服务, 改善客户体验, 角色开发, 客户参与, 客户支持, 目标受众, 提高绩效, 生成式人工智能, 客户沟通管理, 性能分析, AI 个性化服务, ChatGPT
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Analysis, Marketing Strategies, Return On Investment, Consumer Behaviour, Growth Strategies, Predictive Modeling
初级 · 课程 · 1-4 周

Microsoft
您将获得的技能: 项目管理协会(PMI)方法, 沟通, 建立关系, 项目管理, 文化多样性, 冲突管理, 利益相关者管理, 利益相关者的参与, 组织结构, 影响, 文化敏感性, 战略传播
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Engagement, Loyalty Programs, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, Consumer Behaviour, B2B Sales, Target Market, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
初级 · 课程 · 1-4 周

University of Colorado Boulder
您将获得的技能: Crisis Management, Strategic Communication, Emergency Response, Corporate Communications, Public Affairs, Risk Management, Business Continuity Planning, Case Studies, Stakeholder Communications, Internal Communications, Communication, Media Relations
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 呼叫中心经验, LinkedIn, 降级技巧, 呼出电话, 客户服务, 专业精神, 沟通, 面试技巧, 解决问题, 建立客户关系, 客户支持, 冲突管理, 解决客户投诉, 呼入电话
初级 · 课程 · 1-4 周