客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

LearnKartS
您将获得的技能: Salesforce, Customer Relationship Management, Data Migration, Data Management, System Configuration, Workflow Management, Data Validation, Cloud Computing, Business Reporting, Business Process Automation, Administration, Role-Based Access Control (RBAC), Data Security
初级 · 课程 · 1-4 周

您将获得的技能: Sales Operations, Responsible AI, Sales Process, Generative AI Agents, Sales Management, Sales Strategy, Sales, Business Ethics, Forecasting, Prompt Engineering, Customer Relationship Management, Data-Driven Decision-Making, Strategic Decision-Making
中级 · 课程 · 1-4 周

您将获得的技能: Supply Chain, Logistics, Supply Chain Management, Supply Chain Planning, Performance Measurement, Transportation Management, Operational Efficiency, Operations Management, Business Operations, Corporate Sustainability, Customer Relationship Management, Procurement, Warehouse Management, Supplier Relationship Management, Enterprise Risk Management (ERM)
混合 · 课程 · 1-3 个月

Coursera
您将获得的技能: Responsible AI, AI Personalization, Sales Enablement, Sales Strategy, Sales Process, Sales Management, Sales Development, Customer experience improvement, Sales Operations, Generative AI Agents, Customer Engagement, Sales, Data-Driven Decision-Making
初级 · 课程 · 1-4 周

您将获得的技能: Sales Pipelines, Sales Development, Sales Process, Lead Generation, Sales Management, Sales Prospecting, Sales, Sales Strategy, Customer Relationship Management (CRM) Software, Automation
中级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Customer Relationship Management (CRM) Software, Sales Process, Sales Pipelines, Customer Relationship Management, Closing (Sales), Sales Strategy, Organizational Skills, Sales Management, Relationship Management, Statistical Analysis
初级 · 指导项目 · 不超过 2 小时
您将获得的技能: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis
初级 · 课程 · 1-4 周

Vanderbilt University
您将获得的技能: Email Automation, Prompt Engineering, ChatGPT, HubSpot CRM, Google Sheets, Workflow Management, Automation, Gmail, Data Pipelines, JSON, Unstructured Data
初级 · 课程 · 1-4 周

UiPath
您将获得的技能: 桌面支持, 用户界面(UI), Excel 宏, 机器人流程自动化, UI 组件, 测试自动化, 自动化, 业务流程自动化, 人机交互, 用户界面 (UI) 设计
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: 客户分析, 人工智能, 负责任的人工智能, 生成式人工智能, 营销策略, 性能分析, 案例研究, 客户洞察, Google Analytics(分析), 数据伦理, 营销自动化, 营销分析, 营销活动经理, 社交媒体活动
中级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

LearnKartS
您将获得的技能: User Accounts, No-Code Development, Application Design, Data Structures, User Interface (UI)
初级 · 课程 · 1-4 周