服务设计课程可以帮助你学习用户 Journey Map、服务蓝图和原型设计技术。您可以掌握利益相关者参与、服务评估和针对不同用户需求进行设计的技能。许多课程都会介绍一些工具,如 Journey Map 软件和客户反馈平台,这些工具支持可视化服务互动和收集见解,以提升用户体验。

University of Illinois at Urbana-Champaign
您将获得的技能: Data Storytelling, Management Accounting, Fund Accounting, Operations Management, Mergers & Acquisitions, Financial Statement Analysis, Credit Risk, Marketing, Risk Management, Machine Learning Algorithms, Business Strategy, Revenue Recognition, Financial Auditing, Entrepreneurship, Variance Analysis, Data Governance, Generative AI, Financial Market, Statistical Inference, Strategic Decision-Making
提供的学分
研究生证书 · 6-12 个月
O.P. Jindal Global University
您将获得的技能: Operations Management, Data Storytelling, Design Thinking, Data Visualization, Active Listening, Business Ethics, Working Capital, Database Management, Environmental Social And Corporate Governance (ESG), Project Estimation, Sampling (Statistics), Business Analytics, Financial Statement Analysis, Global Marketing, Financial Accounting, Predictive Analytics, Marketing Planning, Big Data, Regression Analysis, Operations Research
获得学位
学位 · 1-4 年