客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

The University of Melbourne
您将获得的技能: 利益相关者的参与, 业务转型, 云计算, Service Level Agreement, 合同管理, 组织变革, 关键绩效指标 (KPI), 云服务, 员工队伍规划, 管理, 云计算架构, 变革管理
初级 · 课程 · 1-3 个月

Cisco Learning and Certifications
您将获得的技能: MITRE ATT&CK Framework, Incident Response, Cyber Threat Intelligence, Cyber Threat Hunting, Key Management, Data Security, Threat Modeling, Computer Security Incident Management, File Systems, Endpoint Security, Cryptography, Network Security, Distributed Denial-Of-Service (DDoS) Attacks, Linux, Malware Protection, Operating System Administration, Vulnerability Assessments, Threat Detection, Cybersecurity, Workflow Management
初级 · 专项课程 · 3-6 个月

Howard University
您将获得的技能: Design Thinking, Business Software, Information Systems, Cloud Computing, Business Systems, Business Technologies, Cloud Deployment, Cloud Security, Virtualization, Digital Transformation, Cloud Services, Management Information Systems, Product Design, Business Solutions, Information Technology, Cloud Infrastructure, Customer Insights, User Centered Design, Cybersecurity, Data Management
中级 · 专项课程 · 1-3 个月

University at Buffalo
您将获得的技能: 运输业务, 客户服务, 石油和天然气, 安全标准, 测量系统, 监管事务, 供应链, 环境工程, 账单
初级 · 课程 · 1-4 周

Macquarie University
您将获得的技能: 数据共享, Power BI, 微软Excel, 数据整合, 数据展示
中级 · 课程 · 1-3 个月

Northwestern University
您将获得的技能: 付费媒体, 自有媒体, A/B 测试, 整合营销传播, 内容营销, 营销策略, 数字广告, 广告, 推动参与, Facebook, 社交媒体营销, 关键绩效指标 (KPI), 赢得媒体, 媒体战略, 社交媒体, 社交媒体战略, 客户参与, 内容创作, 全球营销
混合 · 课程 · 1-4 周

您将获得的技能: Extract, Transform, Load, Star Schema, Microsoft Power Platform, Data Storytelling, Data Analysis Expressions (DAX), Microsoft Power Automate/Flow, Dashboard, Microsoft Excel, Excel Formulas, Power BI, Data-Driven Decision-Making, Microsoft Copilot, Data Presentation, No-Code Development, Data Transformation, Data Literacy, Data Modeling, Data Visualization, Data Analysis, Business Intelligence
初级 · 专项课程 · 3-6 个月

University of London
您将获得的技能: 业务建模, 客户洞察, 商业策略, 创业, 收入管理, 增长战略, 产品开发, 市场动态, 创业融资, 案例研究, 金融, 金融建模
初级 · 课程 · 1-3 个月

Board Infinity
您将获得的技能: Technical Writing, Technical Documentation, Software Documentation, Technical Communication, Layout Design, Writing and Editing, Writing, Collaborative Software, Graphic and Visual Design, Augmented and Virtual Reality (AR/VR), Typography, Proofreading, Multimedia, Web Content Accessibility Guidelines, Content Management, GitHub, Version Control
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: 业务要求, 云计算, 工艺优化, 云安全, 云计算架构, 关键绩效指标 (KPI), 云服务, 云部署, 云基础设施, 解决方案架构, 配置管理, 降低成本, 个性化服务, Google 云端平台, 云计算解决方案, 网络规划与设计
高级设置 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 打造品牌, 客户洞察, 目标市场, 价值主张, 消费者行为, 营销, 产品规划, 促销策略, 进入市场战略, 营销策略与技巧, 营销分析, 品牌管理, 市场分析, 营销策划
攻读学位
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Performance Measurement, Automation
混合 · 课程 · 1-4 周