ServiceNow 课程可以帮助您学习 IT Service 管理、工作流自动化、Incident Management 和 Change Management 流程。您可以掌握配置 ServiceNow 应用程序、创建报告和 Dashboard 以及集成第三方工具的技能。许多课程介绍了 ServiceNow 的平台功能,如用于应用程序开发的 ServiceNow Studio 和用于数据解析的性能解析工具,使您能够在实际环境中应用所学知识。

您将获得的技能: Infrastructure as Code (IaC), Puppet (Configuration Management Tool), Terraform, Ansible, Cloud Platforms, DevOps, Infrastructure As A Service (IaaS), Configuration Management, IT Automation, Cloud Infrastructure, AWS CloudFormation, YAML, Automation
初级 · 课程 · 1-4 周

您将获得的技能: Service Management, IT Service Management, Key Performance Indicators (KPIs), Help Desk Support, Document Management, Customer Service, Technical Support and Services, Self Service Technologies, Process Driven Development, Service Level Agreement, Continuous Improvement Process, Customer Support, Incident Management, AI Enablement
初级 · 课程 · 1-3 个月

您将获得的技能: Microsoft Intune (Mobile Device Management Software), Application Deployment, Group Policy, Enterprise Application Management, Cloud Applications, Microsoft Azure, Mobile Security, Identity and Access Management, Microsoft Office, Configuration Management
中级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Power Apps Component Framework, Application Lifecycle Management, Microsoft Power Platform, Microsoft Power Automate/Flow, Azure DevOps, Microsoft Copilot, Application Deployment, User Interface and User Experience (UI/UX) Design, Postman API Platform, Microsoft Azure, Mobile Development, CI/CD, Application Programming Interface (API), TypeScript
中级 · 课程 · 1-4 周

您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), AI Personalization, Internet Of Things, Customer Engagement, Artificial Intelligence and Machine Learning (AI/ML), Generative AI, Telecommunications, Artificial Intelligence, Network Performance Management, Wireless Networks, Generative AI Agents, Emerging Technologies, Computer Networking, Network Architecture, Network Protocols, Digital Communications, Communication, System Design and Implementation
高级设置 · 课程 · 1-3 个月

Logical Operations
您将获得的技能: Service Management, Information Technology Infrastructure Library, IT Service Management, IT Management, Managed Services, Technical Services, Information Technology, Information Technology Operations, Service Improvement, Operations Management, Asset Management, Operations
混合 · 课程 · 1-4 周

Logical Operations
您将获得的技能: Dynamic Host Configuration Protocol (DHCP), Local Area Networks, Network Protocols, Network Administration, TCP/IP, Wireless Networks, General Networking, Network Architecture, Network Infrastructure, System Configuration, Computer Networking
混合 · 课程 · 1-4 周

您将获得的技能: Fraud detection, Web Services, Simple Object Access Protocol (SOAP), Service Oriented Architecture, API Testing, Verification And Validation, Process Design, API Design, Software Design, Workflow Management, System Testing, Extensible Markup Language (XML), Software Testing, Data Validation, Enterprise Architecture, Secure Coding, Middleware
混合 · 课程 · 1-4 周

Pearson
您将获得的技能: Microservices, Amazon Web Services, Middleware, Software Architecture, Systems Architecture, Email Automation
中级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

Pearson
您将获得的技能: Ansible, Software-Defined Networking, Computer Networking, JSON, Automation, Infrastructure as Code (IaC), Network Architecture, Application Programming Interface (API), Network Infrastructure, Restful API, Network Planning And Design, Extensible Markup Language (XML)
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Hybrid Cloud Computing, vCenter Server, VMware ESX Servers, vSphere Networking and Storage, Cloud Management, NSX-T Network Virtualization, Virtual Machines, Cloud Infrastructure, Virtualization and Virtual Machines, IT Automation, Cloud Computing, Network Troubleshooting, Automation, Scripting, Performance Tuning, Application Programming Interface (API), System Monitoring
高级设置 · 课程 · 1-4 周