客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Amazon Web Services
您将获得的技能: Amazon CloudWatch, Amazon Web Services, Amazon S3, Amazon Elastic Compute Cloud, Cloud Infrastructure, Data Migration, Cloud Management, MySQL, Virtual Private Networks (VPN), Virtual Networking, Cloud Security, Database Management, Systems Administration, Network Security, Resource Management, Performance Analysis
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Network Troubleshooting, Network Planning And Design, Network Monitoring, Hybrid Cloud Computing, Virtual Networking, Google Cloud Platform, Cloud Engineering, Network Architecture, Network Routing, Cloud Infrastructure, Virtual Private Networks (VPN), Cloud Computing Architecture, Kubernetes, Network Security, Load Balancing, Managed Services
高级设置 · 课程 · 1-3 个月

您将获得的技能: Data Integration, Performance Tuning, Serverless Computing, Database Architecture and Administration, Data Quality, Data Transformation
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Prompt Engineering, Google Gemini, Responsible AI, Generative AI Agents, Retrieval-Augmented Generation, Generative AI, Google Workspace, Google Cloud Platform, AI Enablement, Gemini, AI Security, AI Product Strategy, Large Language Modeling, AI Workflows, Data Ethics, Cloud Computing, Cloud Infrastructure, LLM Application, Artificial Intelligence, Collaboration
初级 · 专项课程 · 3-6 个月

Real Madrid Graduate School Universidad Europea
您将获得的技能: Media and Communications, Case Studies, Interactive Data Visualization, Analysis, Recruitment, Analytical Skills, Business Metrics, Forecasting, Data Integration, Applied Machine Learning, Databases, Relational Databases, Innovation
初级 · 课程 · 1-4 周

您将获得的技能: Kubernetes, Containerization, Docker (Software), Amazon Web Services, Application Deployment, Scenario Testing, Network Troubleshooting, Ubuntu, Cloud Computing Architecture, Command-Line Interface
混合 · 课程 · 1-4 周

您将获得的技能: Splunk, Lightweight Directory Access Protocols, System Monitoring, Scripting, Dashboard, Business Intelligence, Scatter Plots, Pivot Tables And Charts, Servers, Data Visualization Software, Data-Driven Decision-Making, Software Installation, Role-Based Access Control (RBAC), Data Analysis Expressions (DAX), Data Pipelines, Authentications, Unstructured Data, Data Visualization, Windows Servers, Network Troubleshooting
初级 · 专项课程 · 3-6 个月

Coursera
您将获得的技能: Canva (Software), Prompt Engineering, Timelines, Email Automation, Microsoft Power Automate/Flow, Setting Appointments, Calendar Management, Automation, Microsoft 365, Generative AI, ChatGPT, Collaborative Software, Business Process Automation, Artificial Intelligence, Collaboration, Time Management, Productivity, Personal Development, Natural Language Processing, Communication
中级 · 专项课程 · 1-3 个月

您将获得的技能: Earned Value Management, Workflow Management, Business Process Automation, Change Management, Project Management, Project Controls, Performance Measurement, Automation, Predictive Modeling, AI Enablement, Strategic Communication, Data-Driven Decision-Making, Risk Analysis, Process Improvement and Optimization, Process Optimization, Analytics, Cloud-Based Integration, Generative AI, Systems Integration, Machine Learning
高级设置 · 专项课程 · 3-6 个月

您将获得的技能: Statistical Hypothesis Testing, AI Workflows, LangChain, Generative AI Agents, CrewAI, Statistical Methods, Statistical Analysis, Data Transformation, Agentic systems, Statistical Inference, Business Intelligence, Performance Testing, Key Performance Indicators (KPIs), Data-Driven Decision-Making, Performance Metric, Descriptive Analytics, Business Metrics, Data Analysis, Correlation Analysis, Event Monitoring
中级 · 课程 · 1-4 周

您将获得的技能: Power BI, Data Modeling, Data Storytelling, Business Intelligence, Interactive Data Visualization, Data Analysis Expressions (DAX), Dashboard, Data Transformation, Data Presentation, Data Visualization Software, Extract, Transform, Load, Cloud Deployment, Data Cleansing, Data Import/Export, Management Reporting
初级 · 课程 · 1-3 个月

您将获得的技能: ASP.NET, .NET Framework, Identity and Access Management, Full-Stack Web Development, Web Applications, Microsoft Azure, Web Development, Cloud Deployment, Application Deployment, Authorization (Computing), Authentications, Databases, Software Architecture, Payment Systems, Software Design Patterns, Data Modeling, User Interface (UI)
中级 · 课程 · 3-6 个月