客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Erasmus University Rotterdam
您将获得的技能: 精益方法, 创新, 企业战略, 创造力, 组织领导力, 集思广益, 产品生命周期管理, 产品开发, 工艺开发, 多样性与包容性, 设计思维, 团队管理
初级 · 课程 · 1-3 个月

HubSpot Academy
您将获得的技能: 客户分析, 建立客户关系, 销售, 咨询式销售, 建立关系, 销售策略, 个性化服务, 沟通, 内部销售, 销售培训, 销售流程
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Prompt Engineering, Generative AI Agents, Responsible AI, Google Gemini, Generative AI, Google Cloud Platform, AI Product Strategy, AI Enablement, Google Workspace, AI Orchestration, Agentic systems, Customer experience improvement, AI Workflows, Productivity Software, Retrieval-Augmented Generation, Tool Calling, Cloud Computing, Artificial Intelligence, Business Solutions, Collaboration
初级 · 专项课程 · 3-6 个月

您将获得的技能: Market Research, Market Analysis, Competitive Analysis, Business Research, Market Intelligence, Global Marketing, Business Strategy, Strategic Marketing, Target Market, Consumer Behaviour, Performance Measurement, Report Writing, Analysis, Financial Acumen
混合 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: Sales Prospecting, Prospecting and Qualification, Sales Process, Overcoming Objections, Selling Techniques, Verbal Communication Skills, Sales, Cold Calling, Sales Presentation, B2B Sales, Sales Strategy, Customer Relationship Building, Needs Assessment, Sales Pipelines, Solution Selling, Communication, Consumer Behaviour, Lead Generation, Rapport Building, Relationship Management
初级 · 专项课程 · 3-6 个月

University of Colorado System
您将获得的技能: 星形模式, Data Governance, 商业分析, 决策支持系统, 业务流程管理, 仪表板, Oracle 数据库, 数据库管理, 数据仓库, 数据库管理系统, 数据整合, 数据建模, 绩效衡量, 数据可视化, 商业智能, 微策略, SQL, 摘录, 关系数据库, 数据库设计
高级设置 · 专项课程 · 3-6 个月

Microsoft
您将获得的技能: Python 程序设计, 调试, 集成开发环境, 数据操作, Algorithm, 单元测试, 面向对象编程(OOP), 软件测试, 数据结构, Git(版本控制系统), 网络开发, 脚本, Jupyter, 计算机编程, GitHub, 版本控制
初级 · 课程 · 1-3 个月

您将获得的技能: Lifelong Learning, Curiosity, Willingness To Learn, Education Software and Technology, Adaptability, Growth Mindedness, Digital pedagogy, Open Mindset, Professional Development, Mental Concentration, Personal Development, Persistence, Self-Motivation, Multitasking, Learning Styles, Productivity, AI Personalization, Time Management
初级 · 课程 · 1-3 个月

Universidad Austral
您将获得的技能: Excel Macros, Microsoft Excel, Excel Formulas, Spreadsheet Software, Data Analysis Expressions (DAX), Business Analysis, Data Validation, Business Analytics, Data Import/Export, Process Optimization, Business Modeling, Data Integration
中级 · 课程 · 1-3 个月

Cisco Learning and Certifications
您将获得的技能: Telecommunications, User Provisioning, Collaborative Software, Cloud Solutions, Virtual Teams, Enterprise Application Management, Cloud Management, Registration, Inbound Calls, Network Troubleshooting, Azure Active Directory, Systems Integration, Outbound Calls, AI Enablement
初级 · 课程 · 1-3 个月

您将获得的技能: Amazon Bedrock, Model Evaluation, Data Preprocessing
初级 · 课程 · 1-3 个月

Unilever
您将获得的技能: Data Governance, Descriptive Analytics, Data Storytelling, Supply Chain, Supply Chain Management, Demand Planning, Presentations, Data Visualization, Supply Chain Systems, Supply Chain Planning, Transportation, Supply Chain, and Logistics, Process Improvement, Data Management, Data Lakes, Predictive Analytics, Forecasting, Data Analysis, Data Analysis Software, Real Time Data, Problem Solving
初级 · 专业证书 · 3-6 个月