客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Ledgers (Accounting), Small Business Accounting, Accounting Systems, Payroll Processing, Accounts Payable, General Accounting, Dashboard, Sales Tax
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Prompt Engineering, Google Gemini, Generative AI Agents, Responsible AI, Retrieval-Augmented Generation, Generative AI, AI Enablement, Google Workspace, Gemini, AI Product Strategy, Google Cloud Platform, AI Workflows, Data Governance, Productivity Software, AI Security, Organizational Strategy, Cloud Infrastructure, Artificial Intelligence, Cloud Computing, Collaboration
初级 · 专项课程 · 3-6 个月

您将获得的技能: Prompt Engineering, Microsoft Azure, Development Testing, Application Deployment, LLM Application, Multimodal Prompts, Artificial Intelligence, Test Case, Agentic systems, Retrieval-Augmented Generation, Application Programming Interface (API), Natural Language Processing, Technical Documentation
中级 · 课程 · 1-4 周

University of California, Irvine
您将获得的技能: 潜在客户开发, 搜索引擎优化, 客户获取管理, 数字化营销, 目标受众, 营销策略, 数字广告, 留住客户, 内容营销, 关键词研究, 营销, 网络分析和 SEO, 搜索引擎营销, 点击付费广告
初级 · 课程 · 1-4 周

您将获得的技能: Data Modeling, Power BI, Data Manipulation, Data Literacy, Database Design, Data Transformation, Data Integration, Star Schema, Data Cleansing, Relationship Building
初级 · 课程 · 1-4 周

University of California, Santa Cruz
您将获得的技能: Software Development Life Cycle, Agile Project Management, Collaborative Software, Software Development, System Testing, Acceptance Testing, Test Case, Python Programming, Cloud Management, Computer Science
初级 · 课程 · 1-3 个月

您将获得的技能: AWS Identity and Access Management (IAM), Amazon Web Services, Identity and Access Management, Amazon Elastic Compute Cloud, Cloud Computing Architecture, Cloud Computing, Network Security, Virtual Networking, Network Architecture, Cloud Infrastructure, Authentications, Virtual Private Networks (VPN), Multi-Factor Authentication, Cloud Security, Load Balancing, Containerization, Scalability
中级 · 课程 · 1-3 个月

您将获得的技能: Cloud Security, Encryption, Network Security, Cloud Platforms, AI Security, Identity and Access Management, DevSecOps, Cloud Computing, Cloud Infrastructure, Infrastructure Security, Zero Trust Network Access, IT Security Architecture, Amazon S3, Data Security, Multi-Cloud, Data Storage, AWS Identity and Access Management (IAM), Microsoft Azure, Cloud Storage, Data Encryption Standard
初级 · 课程 · 3-6 个月

您将获得的技能: Agile Project Management, Agile Software Development, Agile Methodology, Sprint Retrospectives, Project Controls, Project Scoping, Project Management Life Cycle, Sprint Planning, Project Management, User Story, Project Documentation, Scope Management, Change Control, Waterfall Methodology, Lean Methodologies, Prioritization
中级 · 课程 · 1-4 周

Universitat Autònoma de Barcelona
您将获得的技能: Databases, Relational Databases, Data Integration, Database Management, Data Entry, SQL Server Integration Services (SSIS), Data Import/Export, Geographic Information Systems, Software Installation, Wealth Management
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Authorization (Computing), Gemini, Authentications, Generative AI Agents, Data Security, Application Deployment, Enterprise Architecture, AI Workflows, Data Access, Large Language Modeling, Agentic systems, LLM Application, Google Cloud Platform, Case Studies, Cloud Security, Enterprise Security, Solution Architecture, Business Logic, Data Integration
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: Social Determinants Of Health, Community Health, Health Equity, Behavioral Economics, Health Administration, Consumer Behaviour, Business Modeling, Artificial Intelligence
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初级 · 课程 · 1-4 周