• 为个人
  • 为商务
  • 为大学
  • 为政府
学位
​
登录
免费加入
  • 浏览
  • Customer Experience

客户体验课程

客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。


热门客户体验课程与认证


  • 状态:预览
    预览
    I

    Illinois Tech

    Cloud Computing Security - Bachelor's

    您将获得的技能: Cloud Security, AWS Identity and Access Management (IAM), Identity and Access Management, Incident Response, Computer Security Incident Management, Cloud Computing, Network Security, Data Security, Cloud Platforms, Cloud Computing Architecture, Application Security, Cloud Services, Encryption, Firewall, Virtual Networking, Security Controls, Continuous Monitoring

    攻读学位

    初级 · 课程 · 1-3 个月

  • G

    Google Cloud

    Redacting Confidential Data within your Pipelines in Cloud Data Fusion

    您将获得的技能: Data Loss Prevention, Personally Identifiable Information, Data Pipelines, Cloud-Based Integration, Cloud Storage, Data Security, Data Integration, Data Management, Data Transformation, Cloud Management, DevOps

    高级设置 · 项目 · 不超过 2 小时

  • 状态:预览
    预览
    C

    Coursera

    GenAI for Patient Care Coordinators and Case Management

    您将获得的技能: Clinical Documentation, Generative AI Agents, ChatGPT, Patient Coordination, Healthcare Project Management, Practice Management Software, Care Coordination, Patient Flow, Case Management, Technology Roadmaps, No-Code Development, Health Informatics, Health Care Administration, Prompt Engineering, Patient Communication, Health Information Management and Medical Records, Business Process Automation, Decision Making

    中级 · 课程 · 1-4 周

  • 状态:新
    新
    状态:预览
    预览
    S

    Starweaver

    Gen AI Sales Forecasting and Marketing Analysis

    您将获得的技能: Responsible AI, Data Ethics, Google Gemini, Customer Analysis, Marketing Analytics, Generative AI, Business Marketing, AI Enablement, Governance, AI Security, Sales Strategy, AI Personalization, Customer Insights, Marketing Strategies, ChatGPT, Forecasting, Automation, Analysis, Process Optimization, Visualization (Computer Graphics)

    中级 · 课程 · 1-3 个月

  • 状态:新
    新
    状态:免费试用
    免费试用
    E

    EDUCBA

    Unity Game Development: Intermediate to Advanced

    您将获得的技能: Unity Engine, UI Components, User Interface (UI), Responsive Web Design, User Interface (UI) Design, Object Oriented Programming (OOP), Game Design, Scripting, Video Game Development, C# (Programming Language), Animations, Interactive Design, Usability, Debugging

    混合 · 课程 · 1-4 周

  • 状态:新
    新
    P

    Packt

    From Recipe to Chef - Become an LLM Engineer

    您将获得的技能: Prompt Engineering, LangChain, Large Language Modeling, Data Quality, Model Deployment, Data Ethics, No-Code Development, Model Evaluation, Responsible AI, Application Development, Transfer Learning, Application Programming Interface (API)

    中级 · 课程 · 1-3 个月

  • 状态:免费试用
    免费试用
    P

    Packt

    Event-Driven Systems, Security, and Microservices

    您将获得的技能: Containerization, Microservices, Authentications, OAuth, Application Deployment, Integration Testing, Event-Driven Programming, Data Migration, Application Programming Interface (API), Software Architecture, Software Design Patterns, Scalability, Systems Integration

    中级 · 课程 · 1-3 个月

  • 状态:免费试用
    免费试用
    C

    Coursera

    GenAI for Sales Ops: Automating Workflow Efficiency

    您将获得的技能: Generative AI Agents, HubSpot CRM, Sales Enablement, Customer Relationship Management (CRM) Software, Sales Process, Business Process Automation, Sales Management, Lead Generation, Workflow Management, AI Workflows, Agentic Workflows, Process Analysis, Sales, Automation, Data Entry, AI Enablement, Business Process Modeling, Data Management

    中级 · 课程 · 1-4 周

  • P

    Packt

    The Ultimate Swagger Tools Course: Build OpenAPI with Ease

    您将获得的技能: Collaborative Software, Application Programming Interface (API), Restful API, Software Development Tools, Software Documentation, Mockups, Software Versioning, Version Control

    中级 · 课程 · 1-3 个月

  • P

    Packt

    Introduction to AI Tools for Coders and Programmers

    您将获得的技能: ChatGPT, Computer Programming Tools, Software Development Tools, Microsoft Copilot, Integrated Development Environments, Web Development Tools, Code Review, Application Programming Interface (API), React.js, Unit Testing, Jest (JavaScript Testing Framework), Node.JS, Debugging, Middleware

    中级 · 课程 · 1-3 个月

  • 状态:免费
    免费
    C

    Coursera

    MLOps in R: Deploying machine learning models using vetiver

    您将获得的技能: Model Deployment, MLOps (Machine Learning Operations), Continuous Deployment, R Programming, Dashboard, Health Informatics, Applied Machine Learning, Continuous Monitoring, Predictive Modeling, Docker (Software), Application Programming Interface (API)

    中级 · 指导项目 · 不超过 2 小时

  • 状态:免费试用
    免费试用
    C

    Coursera

    Strategic Leadership: Visionary Skills for Success

    您将获得的技能: Strategic Leadership, Change Management, Organizational Change, Leadership, Organizational Leadership, Visionary, Decision Making, Communication, Culture Transformation, Organizational Strategy, Emotional Intelligence, Conflict Management, Negotiation, Empathy, Business Strategy, Stakeholder Engagement

    中级 · 课程 · 1-4 周

与 customer experience 相关的搜索

customer experience strategy (cx)
customer experience improvement
customer experience in telecommunication
branding and customer experience
generative ai for customer experience optimization
ai for customer experience with chatbots and analytics
voice of the customer (voc): enhancing experiences
1…503504505…544

总之,以下是 10 最受欢迎的 customer experience 课程

  • Cloud Computing Security - Bachelor's: Illinois Tech
  • Redacting Confidential Data within your Pipelines in Cloud Data Fusion: Google Cloud
  • GenAI for Patient Care Coordinators and Case Management: Coursera
  • Gen AI Sales Forecasting and Marketing Analysis: Starweaver
  • Unity Game Development: Intermediate to Advanced: EDUCBA
  • From Recipe to Chef - Become an LLM Engineer: Packt
  • Event-Driven Systems, Security, and Microservices: Packt
  • GenAI for Sales Ops: Automating Workflow Efficiency: Coursera
  • The Ultimate Swagger Tools Course: Build OpenAPI with Ease: Packt
  • Introduction to AI Tools for Coders and Programmers: Packt

其他可浏览的主题

艺术与人文
338 课程
商务
1095 课程
计算机科学
668 课程
数据科学
425 课程
信息技术
145 课程
健康
471 课程
数学与逻辑
70 课程
个人发展
137 课程
物理科学与工程
413 课程
社会科学
401 课程
语言学习
150 课程

Coursera 页脚

技能

  • 人工智能(AI)
  • 网络安全
  • 数据分析
  • 数字化营销
  • 讲英语
  • 生成式人工智能(GenAI)
  • 微软Excel
  • Microsoft Power BI
  • 项目管理
  • Python

证书与课程

  • 谷歌网络安全证书
  • 谷歌数据分析证书
  • 谷歌 IT 支持证书
  • 谷歌项目管理证书
  • 谷歌用户体验设计证书
  • IBM 数据分析师证书
  • IBM Data Science 证书
  • Machine Learning 证书
  • Microsoft Power BI 数据分析师证书
  • UI / UX 设计证书

行业与职业

  • 商务
  • 计算机科学
  • 数据科学
  • 教育与教学
  • 工程学
  • 金融
  • 医疗保健
  • 人力资源(HR)
  • 信息技术 (IT)
  • 营销

职业资源

  • 职业能力倾向测验
  • 工作面试优势和劣势的示例
  • 学习高收入技能
  • 加密货币如何运作?
  • 如何在 Google 表格中突出显示重复项
  • 如何学习人工智能
  • 热门网络安全证书
  • 准备 PMP 认证
  • 面试后您将获得工作的迹象
  • 什么是人工智能?

Coursera

  • 关于
  • 我们提供的内容
  • 管理团队
  • 工作机会
  • 目录
  • Coursera Plus
  • 专业证书
  • MasterTrack® 证书
  • 学位
  • 企业版
  • 政府版
  • 面向校园
  • 成为合作伙伴
  • 社会影响
  • 免费课程
  • 分享您的 Coursera 学习故事

社区

  • 学生
  • 合作伙伴
  • Beta 测试人员
  • 博客
  • Coursera 播客
  • 技术博客

更多

  • 媒体
  • 投资者
  • 条款
  • 隐私
  • 帮助
  • 内容访问
  • 联系我们
  • 文章
  • 目录
  • 附属公司
  • 现代奴隶制声明
  • 请勿出售/共享
随时随地学习
通过 App Store 下载
通过 Google Play 获取
B 型企业认证标志
© 2026 Coursera Inc.保留所有权利。
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok