
Amazon Web Services
您将获得的技能: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning
混合 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 新产品开发, 用户关系管理, 市场调查, 商业策略, 客户体验战略(CX), 设计思维, 消费者行为, 用户反馈, 客户分析, 创新, 服务设计, 案例研究, 产品开发, 客户洞察
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Customer Insights, AI Personalization, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Strategic Thinking, Predictive Analytics, Data Analysis
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 定量研究, 新产品开发, 市场调查, 预测, 技术解决方案, 设计思维, 数据收集, 目标市场, 消费者行为, 产品管理, 创新, 客户洞察, 需求评估, 分析, 市场分析, 产品开发
混合 · 课程 · 1-3 个月

Alfaisal University | KLD
您将获得的技能: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

Samsung
您将获得的技能: Technical Support, Hardware Troubleshooting, Customer Service, Product Support, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Product Knowledge, Active Listening, Communication
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 客户支持, 改善客户体验, 客户服务, 角色开发, 生成式人工智能, AI 个性化服务, 目标受众, 客户沟通管理, 提高绩效, 性能分析, 客户参与, ChatGPT
初级 · 课程 · 1-4 周

Board Infinity
您将获得的技能: Statistical Process Controls, Product Quality (QA/QC), Quality Management, Quality Management Systems, Quality Improvement, ISO 9000 Series, Continuous Improvement Process, Service Improvement, Continuous Quality Improvement (CQI), Customer experience improvement, Quality Control, Process Improvement, Customer Insights, Data-Driven Decision-Making
初级 · 课程 · 1-4 周

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时
Kennesaw State University
您将获得的技能: Customer Retention, Customer Insights, Customer experience strategy (CX), Customer Relationship Management, Value Propositions, Innovation, Organizational Change, Cost Accounting, Organizational Structure, Business Transformation, Strategic Marketing, Consumer Behaviour
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 改善客户体验, 新产品开发, 产品战略, 市场调查, 客户体验战略(CX), 角色开发, 商业研究, 设计思维, 消费者行为, 创新, 产品管理, 客户洞察, 需求评估, 产品开发, 用户研究, 流程制图, 案例研究
初级 · 课程 · 1-3 个月