客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

SkillUp
您将获得的技能: 利益相关者的参与, 积极倾听, 成本管理, 风险缓解, 项目管理生命周期, 项目风险管理, 项目管理协会(PMI)方法, 风险分析, 利益相关者管理, 谈判, 系统开发生命周期, 管理团队, 项目管理, 风险管理, 资源管理, 领导与管理, 制定计划, 项目规划, 项目时间表, 挣值管理
初级 · 专项课程 · 3-6 个月

University of Michigan
您将获得的技能: 网络分析, 用户体验设计, A/B 测试, 线框设计, 调查, 以用户为中心的设计, 用户体验, 用户故事, 原型设计, 定性研究, UI/UX 研究, 构思, 可用性, 创建调查, 抽样(统计), 概念设计, 可用性测试, 设计研究, 交互设计, 用户研究
初级 · 专项课程 · 3-6 个月

您将获得的技能: Email Marketing, Content Strategy, Content Marketing, Content Performance Analysis, HubSpot CRM, Marketing Strategies, Web Content, Social Media Content, Paid media, Marketing, Digital Content, Content Creation, Marketing Automation, Marketing Analytics, Newsletters, Marketing Psychology, Digital Marketing, A/B Testing, Customer Relationship Management, UI/UX Strategy
初级 · 专项课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 销售开发, 利益相关者的参与, 数据清理, 用户账户, 数据管理, 仪表板, 客户参与, 业务流程自动化, 电子邮件营销, 业务过程, 客户关系管理 (CRM) 软件, 销售支持, 云计算, 自动化, 销售管道, Salesforce, 数据整合, 数据安全, 数据质量, 数据建模
初级 · 专项课程 · 1-3 个月

您将获得的技能: Threat Modeling, Cloud Security, Cyber Threat Intelligence, Open Web Application Security Project (OWASP), Data Governance, Security Information and Event Management (SIEM), Cloud Computing Architecture, Incident Response, Identity and Access Management, Cloud Infrastructure, AWS Identity and Access Management (IAM), MITRE ATT&CK Framework, Business Continuity Planning, Cyber Threat Hunting, Data Management, Virtual Machines, System Monitoring, Network Monitoring, Zero Trust Network Access, Disaster Recovery
初级 · 专项课程 · 1-3 个月

Lund University
您将获得的技能: Interactive Learning, Environmental Issue, Systems Thinking, Sustainable Development, Critical Thinking, Sustainable Business, Corporate Sustainability, Sustainability Standards, Research, Cultural Responsiveness, Social Studies, Consumer Behaviour, Policy Analysis, Environmental Policy, Business Ethics, Case Studies, Economics
初级 · 课程 · 1-3 个月

Advancing Women in Tech
您将获得的技能: 留住客户, 创新, 产品战略, 客户体验战略(CX), 财务分析, 产品路线图, 持续改进流程, 收入管理, 产品生命周期管理, Agile 方法论, 产品开发, 关键绩效指标 (KPI), 金融报表, 产品管理
初级 · 课程 · 1-4 周

您将获得的技能: OpenAI API, Generative Model Architectures, Hugging Face, Programming Principles, Computer Programming, Software Installation
中级 · 课程 · 1-3 个月

Microsoft
您将获得的技能: Microsoft Copilot, Forecasting, Revenue Forecasting, Sales Strategy, Sales Presentation, Customer Analysis, Sales Enablement, Data Cleansing, Sales Management, Time Series Analysis and Forecasting, Responsible AI, Sales, Sales Pipelines, Sales Training, Data Ethics, Microsoft Teams, Email Automation, Customer Insights, Data Quality, AI Product Strategy
初级 · 专项课程 · 1-3 个月

Coursera
您将获得的技能: Product Lifecycle Management, Product Flow Diagram, Competitive Analysis, Product Strategy, Innovation, Design Thinking, Process Flow Diagrams, Ideation, New Product Development, Customer Insights, Go To Market Strategy, Product Management, Product Development, Product Planning, Strategic Prioritization, AI Product Strategy, Market Analysis, Prototyping, Generative AI, Strategic Planning
初级 · 专项课程 · 1-3 个月

您将获得的技能: Agile Project Management, Agile Software Development, Agile Methodology, Sprint Retrospectives, Project Controls, Project Scoping, Project Management Life Cycle, Sprint Planning, Project Management, User Story, Project Documentation, Scope Management, Change Control, Waterfall Methodology, Lean Methodologies, Prioritization
中级 · 课程 · 1-4 周

您将获得的技能: Unity Engine, Animation and Game Design, Video Game Development, Game Design, Scripting, 3D Assets, User Interface (UI), User Interface (UI) Design, Prototyping, C# (Programming Language), Debugging
初级 · 课程 · 3-6 个月