客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Content Creation, Content Marketing, Persona Development, Content Strategy, Ideation, Needs Assessment, Research
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Prompt Engineering, Google Gemini, Generative AI Agents, Responsible AI, Retrieval-Augmented Generation, Generative AI, Google Workspace, AI Enablement, Google Cloud Platform, Gemini, Tool Calling, AI Security, AI Product Strategy, AI Orchestration, Productivity Software, LLM Application, AI Workflows, Cloud Computing, Artificial Intelligence, Collaboration
初级 · 专项课程 · 3-6 个月

您将获得的技能: Market Research, Market Analysis, Competitive Analysis, Business Research, Market Intelligence, Global Marketing, Business Strategy, Strategic Marketing, Target Market, Consumer Behaviour, Performance Measurement, Report Writing, Analysis, Financial Acumen
混合 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Design Thinking, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Strategy, Service Design, Business Strategy, Strategic Thinking, Customer experience strategy (CX), Cross-Functional Team Leadership, Product Management, Team Leadership, Organizational Effectiveness
初级 · 专项课程 · 1-3 个月

LearnQuest
您将获得的技能: 精益方法, Scrum(软件开发), 测试驱动开发(TDD), Kanban 原则, 行为驱动开发, Agile 方法论, DevSecOps, 敏捷项目管理, 持续集成, Scaled Agile 框架, 冲刺计划, 积压工作, 管理报告, 风险管理, 敏捷软件开发, 敏捷产品开发, 项目风险管理, 用户故事, 冲刺回顾, Devops
初级 · 专项课程 · 3-6 个月

LearnKartS
您将获得的技能: Distributed Denial-Of-Service (DDoS) Attacks, Malware Protection, Penetration Testing, Network Security, Vulnerability Assessments, Security Testing, Cybersecurity, Cyber Security Assessment, Cloud Security, Cyber Attacks, Mobile Security, Vulnerability Scanning, Threat Detection, Cyber Security Strategy, Cyber Threat Intelligence, Security Controls, Cyber Threat Hunting, Security Awareness, Security Strategy, Cyber Risk
初级 · 专项课程 · 1-3 个月

Birla Institute of Technology & Science, Pilani
您将获得的技能: MongoDB, Redis, NoSQL, Database Management Systems, Database Systems, Operational Databases, Databases, Data Store, Amazon DynamoDB, Relational Databases, Database Design, Apache Kafka, Database Management, SQL, Distributed Computing, Databricks, Big Data, Data Architecture, Data Modeling, Cloud Computing
中级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Canva (Software), Prompt Engineering, Timelines, Email Automation, Microsoft Power Automate/Flow, Setting Appointments, Calendar Management, Automation, Microsoft 365, Generative AI, ChatGPT, Collaborative Software, Business Process Automation, Artificial Intelligence, Collaboration, Time Management, Productivity, Personal Development, Natural Language Processing, Communication
中级 · 专项课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Gemini, Gemini, Generative AI Agents, Agentic Workflows, Security Controls, AI Orchestration, Google Cloud Platform, Authorization (Computing), Agentic systems, Enterprise Architecture, Authentications, Cloud Deployment, LLM Application, Application Deployment, Enterprise Security, Data Integration, Data Access, Cloud Security, Case Studies, Artificial Intelligence
中级 · 课程 · 1-3 个月

您将获得的技能: AWS Kinesis, Data Engineering, Amazon Redshift, Apache Kafka, Cloud Computing Architecture, Data Lakes, Real Time Data, Amazon Elastic Compute Cloud, Data Management, Apache Hive, Data Visualization Software, Cloud Storage, Amazon S3, Data Integration, Data Architecture, Data Migration, Performance Tuning, Serverless Computing, Database Architecture and Administration, AWS Identity and Access Management (IAM)
中级 · 专项课程 · 3-6 个月

您将获得的技能: Amazon Web Services, AWS Identity and Access Management (IAM), Amazon Elastic Compute Cloud, Amazon S3, Cloud Computing, Public Cloud, Cloud Storage, Data Storage Technologies, Cloud Infrastructure, Data Storage, Identity and Access Management, User Accounts, Cloud Security, Solution Architecture
初级 · 课程 · 1-3 个月

您将获得的技能: Apache Hive, Big Data, Database Design, Extensible Markup Language (XML), Databases, Apache Hadoop, Analytics, Social Media, Data Processing, Social Media Content, Data Management, Data Analysis, Data Integration, Data Transformation
混合 · 课程 · 1-4 周