客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。
University of Illinois Urbana-Champaign
您将获得的技能: 数据驱动的决策制定, 营销策略与技巧, 新兴技术, 客户体验战略(CX), 增强现实, 数字化营销, 战略传播, 消费者行为, 整合营销传播, 数据伦理, 数字媒体战略, 人工智能, 社交媒体, 营销传播, 营销分析, 个性化服务, 营销渠道
攻读学位
初级 · 课程 · 1-4 周

Amazon Web Services
您将获得的技能: 生成式人工智能, 大型语言模型, AI 赋能, 人工智能, 亚马逊基岩, 人工智能和机器学习(AI/ML)
初级 · 课程 · 1-4 周

SkillsBooster Academy
您将获得的技能: Generative AI, AI Product Strategy, Brand Strategy, Content Creation, Business Communication, Storytelling, Media Production, Brand Awareness, Social Media Content, Digital Design, Business Ethics, Marketing Communications, Creative Thinking, Influencing, Business Transformation, Entrepreneurship, Creative Problem-Solving, Media and Communications, Customer Engagement, Digital Marketing
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 商业策略, 客户体验战略(CX), 客户洞察, 创新, 案例研究, 新产品开发, 消费者行为, 产品开发, 服务设计, 市场调查, 用户关系管理, 设计思维, 客户分析, 用户反馈
初级 · 课程 · 1-4 周

您将获得的技能: Workflow Management, No-Code Development, Process Improvement, Business Process Automation, Process Design, Automation, Project Management Software, Systems Thinking, Slack (Software), Collaborative Software, Cloud-Based Integration, Data Integration
初级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Sales Presentation, Influencing, Persuasive Communication, Intercultural Competence, Virtual Teams, Storytelling, Behavioral Economics, Business Research, Value Propositions, Active Listening, Market Research, Empathy & Emotional Intelligence, Sales Pipelines, Marketing Psychology, Digital Communications, Collaboration, Customer Relationship Management (CRM) Software, Stakeholder Management, Strategic Communication, Cross-Functional Collaboration
中级 · 专项课程 · 1-3 个月

您将获得的技能: Google App Engine, Cloud Applications, Restful API, Google Cloud Platform, Cloud Computing Architecture, OAuth, Cloud Computing, Cloud Services, Application Deployment, Platform As A Service (PaaS), Python Programming, Cloud Storage, Application Performance Management, Authentications, Web Applications, Data Store, MySQL, Scalability
初级 · 课程 · 1-3 个月

University of Maryland, College Park
您将获得的技能: 商业策略, 市场调查, 销售流程, 创新, 客户洞察, 创业, 销售策略, 工艺验证, 产品开发, 客户分析, 金融, 商业化, 营销策划, 市场分析, 新业务开发, 营销, 业务规划, 销售管道, 产品管理, 销售管理
初级 · 课程 · 1-3 个月

Meta
您将获得的技能: 数据驱动的决策制定, 客户数据管理, 数据分析, Google Analytics(分析), 数字化营销, 网络分析, 应用编程接口 (API), 信息隐私, 数据收集, 数据整合, 市场数据, 广告, 应用程序接口网关, 营销, 营销分析, 个人身份信息
初级 · 课程 · 1-4 周

您将获得的技能: Market Research, Market Analysis, Marketing, Research Methodologies, Research, Business Research, Research Reports, Research Design, Competitive Analysis, Market Intelligence, Quantitative Research, Consumer Behaviour, Global Marketing, Market Trend, Surveys, Customer Analysis, Analytical Skills, Case Studies, Report Writing, Business Strategy
初级 · 专项课程 · 1-3 个月

您将获得的技能: Selling Techniques, Upselling, Technical Sales, Sales, Cross Selling, LinkedIn, Business Ethics, Sales Strategy, digital literacy, Professional Networking, Automation, Goal Setting, Compliance Management, Customer Retention
初级 · 课程 · 1-4 周

您将获得的技能: UI/UX Research, Data Presentation, Business Analysis, Customer Insights, Data Analysis, Scheduling
中级 · 课程 · 1-3 个月