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  • Crm

客户关系管理课程

客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。


热门 CRM 课程和认证


  • C

    Coursera

    Create Customer Personas in Canva

    您将获得的技能: Persona Development, Customer Relationship Management (CRM) Software, Customer Insights, Customer Data Management, Target Audience, Target Market, Marketing Strategies, Consumer Behaviour, Market Analysis, Social Media, Product Knowledge, Research

    4.6
    评分, 4.6 星,最高 5 星
    ·
    33 条评论

    初级 · 指导项目 · 不超过 2 小时

  • C

    Coursera

    Getting Started with ProfitBooks

    您将获得的技能: Invoicing, Billing & Invoicing, Inventory Management System, Tax Management, Accounting Software, Customer Relationship Management (CRM) Software, Small Business Accounting, Bookkeeping, Accounting, Payroll Systems, Cloud Security

    4.5
    评分, 4.5 星,最高 5 星
    ·
    79 条评论

    初级 · 指导项目 · 不超过 2 小时

  • C

    Coursera

    Marketing Automation, Analytics, and Brand Compliance

    您将获得的技能: Marketo, Marketing Automation, Email Automation, Marketing Operations, Campaign Management, Style Guides, HubSpot CRM, Performance Analysis, Marketing Analytics, Compliance Auditing, Marketing Strategies, Performance Measurement, Lead Generation, Performance Metric, Brand Management, Customer Relationship Management, Benchmarking, Analytics, Data Import/Export

    初级 · 课程 · 1-3 个月

  • C

    Coursera

    Sync CRM & ESP

    您将获得的技能: Email Marketing, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Data Management, Marketing Automation, Customer Analysis, Marketing Strategies, Campaign Management, Marketing Analytics, Data Integration, Workflow Management, Data Cleansing

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Market Research, CRM, and Social Media Management

    您将获得的技能: HubSpot CRM, Social Media Marketing, Market Research, Surveys, Marketing Automation, Marketing, Customer Relationship Management, Brand Awareness, Social Media Management, Marketing Strategies, Marketing Effectiveness, Research Methodologies, Market Analysis, Customer Insights, Social Media Campaigns, Customer Acquisition Management, Customer Data Management, Customer Communications Management, Content Management, Analytics

    初级 · 课程 · 1-3 个月

  • C

    Coursera

    Sync CRM Contacts

    您将获得的技能: Customer Relationship Management (CRM) Software, Email Marketing, Data Mapping, Marketing Automation, Data Validation, Gmail, Marketing Operations, Data Integration, Marketing, Marketing Analytics, Customer Data Management, Data Import/Export, Operational Efficiency

    初级 · 课程 · 1-4 周

  • P

    Packt

    Salesforce CRM Administration Handbook

    您将获得的技能: Salesforce, Data Management, Customer Relationship Management (CRM) Software, Systems Administration, Customer Relationship Management, Administration, Dashboard, Business Reporting, Enterprise Application Management, User Accounts, Business Software, Data Modeling, Workflow Management, Client Support, Role-Based Access Control (RBAC), Multi-Tenant Cloud Environments, Automation, Process Development, Multi-Factor Authentication

    初级 · 课程 · 3-6 个月

  • C

    Coursera

    Automate CRM Nudges

    您将获得的技能: Customer Relationship Management (CRM) Software, Marketing Automation, Customer Relationship Management, Email Automation, Customer Analysis, Customer Engagement, Content Performance Analysis, Customer Retention, Customer Communications Management, AI Personalization, Customer experience improvement, Automation, Workflow Management, Trend Analysis, Data-Driven Decision-Making, Workforce Planning, Communication

    中级 · 课程 · 1-4 周

  • B

    Board Infinity

    Consultative Selling Foundations for Complex Deals

    您将获得的技能: Overcoming Objections, Consultative Selling, Sales Training, Sales, Sales Process, Sales Management, Price Negotiation, Sales Presentation, Sales Pipelines, Prospecting and Qualification, Value Propositions, Verbal Communication Skills, Product Demonstration, Target Audience, Customer Insights, Storytelling, Decision Making

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Email Marketing Foundations — Copy, Lists & Compliance

    您将获得的技能: Microsoft Outlook, Email Marketing, Campaign Management, Compliance Auditing, Customer Relationship Management (CRM) Software, Brand Marketing, Process Improvement, Marketing Planning, Strategic Marketing, Data Mapping, Marketing Effectiveness, Brand Strategy, Marketing Automation, Compliance Management, Regulatory Compliance, Gmail, Project Planning, Copywriting, Brand Management, Drive Engagement

    初级 · 专项课程 · 3-6 个月

  • V

    Vanderbilt University

    Agentic AI and AI Agents: A Primer for Leaders

    您将获得的技能: Generative AI Agents, Agentic Workflows, AI Orchestration, Workflow Management, AI Enablement, Agentic systems, Artificial Intelligence, Business Process Automation, Generative AI, AI Product Strategy, Automation, AI Personalization, Prompt Engineering, Tool Calling, Emerging Technologies, Responsible AI

    4.7
    评分, 4.7 星,最高 5 星
    ·
    1244 条评论

    初级 · 课程 · 1-4 周

  • C

    Coursera

    Email Execution: Automation, Testing & Audience Targeting

    您将获得的技能: Email Automation, Marketing Automation, Email Marketing, Regulatory Compliance, Customer Relationship Management (CRM) Software, Marketing Analytics, Customer Engagement, Target Audience, Customer Data Management, Compliance Management, Compliance Auditing, Copywriting, Performance Analysis, Return On Investment, General Data Protection Regulation (GDPR), Brand Management, Campaign Management, Editing, Customer Analysis, Data Cleansing

    中级 · 专项课程 · 3-6 个月

1…456…32

总之,以下是 10 最受欢迎的 crm 课程

  • Create Customer Personas in Canva: Coursera
  • Getting Started with ProfitBooks : Coursera
  • Marketing Automation, Analytics, and Brand Compliance: Coursera
  • Sync CRM & ESP: Coursera
  • Market Research, CRM, and Social Media Management: Coursera
  • Sync CRM Contacts: Coursera
  • Salesforce CRM Administration Handbook: Packt
  • Automate CRM Nudges: Coursera
  • Consultative Selling Foundations for Complex Deals: Board Infinity
  • Email Marketing Foundations — Copy, Lists & Compliance: Coursera

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