客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Generative AI Agents, Generative AI, Prompt Engineering, AI Enablement, AI Workflows, Agentic systems, Google Cloud Platform, Tool Calling, Customer experience improvement, Strategic Planning, Organizational Strategy, Large Language Modeling, Innovation
初级 · 课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Multimodal Prompts, Generative AI, AI Workflows, AI Orchestration, Microsoft Azure, LLM Application, Computer Vision, Image Analysis, Application Design, Natural Language Processing, Scalability
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Generative AI, Customer Relationship Management, Workflow Management, Big Data, Jupyter, Artificial Intelligence and Machine Learning (AI/ML), SQL, Predictive Modeling, Model Evaluation
中级 · 课程 · 1-4 周

您将获得的技能: Virtual Private Networks (VPN), Google Cloud Platform, Multi-Cloud, Hybrid Cloud Computing, Virtual Networking, Cloud Computing, General Networking, Network Routing, Wide Area Networks, Network Infrastructure, Network Security
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: AI Security, Google Gemini, Cloud Security, Generative AI, Security Controls, Google Cloud Platform, Cloud Computing, Application Deployment, Security Engineering
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Google Cloud Platform, Big Data, Generative AI, Customer Relationship Management, Predictive Modeling, Advanced Analytics, Artificial Intelligence and Machine Learning (AI/ML), SQL, Prompt Engineering, Data Analysis, Python Programming
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Generative AI Agents, Prompt Engineering, Google Gemini, Generative AI, AI Enablement, Google Cloud Platform, Artificial Intelligence, Business Transformation, Organizational Strategy, Innovation, Large Language Modeling, Customer Engagement
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Load Balancing, Hybrid Cloud Computing, Google Cloud Platform, Network Performance Management, Virtual Networking, Cloud Security, Network Routing, Cloud Management, Performance Tuning, Distributed Denial-Of-Service (DDoS) Attacks
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Looker (Software), Big Data, SQL, Data Manipulation, Data Cleansing, Data Transformation, Data Analysis, Data Warehousing, Dashboard, Data Processing, Extract, Transform, Load, Data Integration, Data Visualization Software, Google Cloud Platform, Data Import/Export, Data Pipelines
中级 · 课程 · 1-3 个月

您将获得的技能: Firewall, Cloud Security, Infrastructure Security, Google Cloud Platform, Security Requirements Analysis, Cloud Infrastructure, Network Security, Cloud Computing, Virtual Networking, Threat Detection
中级 · 课程 · 1-4 周

您将获得的技能: Anomaly Detection, Microsoft Azure, Application Performance Management, Site Reliability Engineering, Time Series Analysis and Forecasting, Generative AI, Query Languages, Data Integration, Process Optimization, Data Analysis, Scalability, User Feedback
中级 · 课程 · 1-4 周

Illinois Institute of Technology
您将获得的技能: Industrial and Organizational Psychology, Infrastructure As A Service (IaaS), Data Storytelling, Cloud-Native Computing, Serverless Computing, Javascript and jQuery, Network Troubleshooting, Database Management Systems, Time Series Analysis and Forecasting, Open Source Technology, Project Scoping, Networking Hardware, Virtualization, Unified Modeling Language, Cybersecurity, Cloud Security, Computer Hardware, Design Thinking, Team Oriented, DevSecOps
获得学位
学位 · 1-4 年