客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Google Workspace, Google Gemini, Email Automation, Service Management, Scripting, Document Management, Collaborative Software, System Configuration, Automation, No-Code Development, Cloud Storage
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Customer Relationship Management, Generative AI, Applied Machine Learning, Big Data, Predictive Modeling, Artificial Intelligence, Query Languages, Data Analysis
中级 · 课程 · 1-4 周

您将获得的技能: Data Mapping, Extract, Transform, Load, Data Validation, Workflow Management, JSON, Fraud detection, Extensible Markup Language (XML), Metadata Management, Process Design, Data Integration, Data Cleansing, Data Warehousing, Data Transformation, Data Pipelines, Data Processing, Data Integrity, Anomaly Detection, Data Modeling
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Private Cloud, VMware ESX Servers, Virtual Machines, Google Cloud Platform, Cloud Infrastructure, Hybrid Cloud Computing, Cloud Management, Cloud Computing, Data Storage, Virtual Private Networks (VPN), Data Migration, Network Architecture, Firewall
中级 · 课程 · 1-3 个月

您将获得的技能: Change Management, Organizational Change, Stakeholder Engagement, Google Workspace, Stakeholder Communications, Customer Success Management, Training and Development, Customer Engagement, Employee Training, Strategic Communication, Communication Strategies, Needs Assessment
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Firewall, Network Security, Threat Detection, Cloud Security, Network Administration, Cloud Computing, Security Controls, Public Cloud
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Google Cloud Platform, Cloud Security, Generative AI, Cloud Computing, Application Deployment, Security Engineering, Security Management
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Workspace, Collaborative Software, Application Deployment, Knowledge Transfer, Generative AI Agents, OAuth, API Gateway, LLM Application, Enterprise Application Management, Data Integration, Information Architecture, Tool Calling, Operational Efficiency, Data Store, Identity and Access Management, System Configuration, AWS Identity and Access Management (IAM)
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Generative AI Agents, Prompt Engineering, Generative AI, AI Product Strategy, Organizational Strategy, LLM Application, Tool Calling, Google Cloud Platform, Innovation, Change Management, Customer Engagement
初级 · 课程 · 1-3 个月

您将获得的技能: Network Performance Management, Network Routing, Google Cloud Platform, Network Troubleshooting, Network Architecture, Network Infrastructure, Network Monitoring, TCP/IP, Virtual Private Networks (VPN), Service Level, Load Balancing, Cloud Security, Scalability
中级 · 课程 · 1-4 周

您将获得的技能: Network Monitoring, Google Cloud Platform, Virtual Private Networks (VPN), Event Monitoring, Computer Networking, Network Architecture, Cloud Infrastructure, Network Troubleshooting, Network Performance Management, System Monitoring, Virtual Machines, Service Level, Data Sharing
中级 · 课程 · 1-3 个月

您将获得的技能: Load Balancing, Google Cloud Platform, Network Performance Management, Hybrid Cloud Computing, Proxy Servers, Scalability, TCP/IP, Servers, Cloud Security, Distributed Denial-Of-Service (DDoS) Attacks
中级 · 课程 · 1-4 周