客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Google Workspace, Collaborative Software, Productivity Software, Application Deployment, Knowledge Transfer, OAuth, API Gateway, LLM Application, Enterprise Application Management, Data Integration, Information Architecture, Operational Efficiency, Identity and Access Management
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Gemini, Google Workspace, Productivity Software, Application Programming Interface (API), OAuth, Identity and Access Management, Generative AI Agents, Data Integration, Brainstorming, Data Store
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Vulnerability Management, Vulnerability Assessments, Threat Detection, Threat Management, Cloud Security, Risk Management Framework, Multi-Cloud, Enterprise Security, Cloud Platforms, Software As A Service
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Generative AI Agents, Prompt Engineering, Retrieval-Augmented Generation, Generative AI, AI Enablement, AI Workflows, Organizational Strategy, Tool Calling, Google Cloud Platform, Large Language Modeling, Change Management, Customer Engagement
初级 · 课程 · 1-3 个月

您将获得的技能: Virtual Networking, Network Performance Management, Network Routing, Google Cloud Platform, Network Architecture, General Networking, Network Monitoring, TCP/IP, Network Planning And Design, Virtual Private Networks (VPN), Service Level, Load Balancing, Cloud Security, Scalability
中级 · 课程 · 1-4 周

您将获得的技能: Virtual Networking, Network Monitoring, Google Cloud Platform, General Networking, Network Infrastructure, Cloud Infrastructure, Network Troubleshooting, Network Performance Management, System Monitoring, Public Cloud, Virtual Machines, Service Level
中级 · 课程 · 1-3 个月

您将获得的技能: Load Balancing, Virtual Networking, Google Cloud Platform, Network Performance Management, Hybrid Cloud Computing, Cloud Management, Scalability, TCP/IP, Cloud Security, Distributed Denial-Of-Service (DDoS) Attacks
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Private Cloud, Virtual Machines, VMware ESX Servers, Google Cloud Platform, Virtual Networking, Cloud Infrastructure, Hybrid Cloud Computing, vCenter Server, Cloud Computing, Cloud Management, Cloud Storage, Cloud Services, General Networking
中级 · 课程 · 1-3 个月

您将获得的技能: Virtual Private Networks (VPN), Google Cloud Platform, Multi-Cloud, Hybrid Cloud Computing, Cloud Computing Architecture, Cloud Computing, General Networking, Network Infrastructure, Network Architecture, Wide Area Networks, Network Security
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Generative AI, Customer Relationship Management, Workflow Management, Big Data, Jupyter, Artificial Intelligence and Machine Learning (AI/ML), SQL, Predictive Modeling, Model Evaluation
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Generative AI, Big Data, Customer Relationship Management, SQL, Artificial Intelligence and Machine Learning (AI/ML), Data Processing, Data Analysis
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Retrieval-Augmented Generation, Generative AI Agents, Generative AI, AI Enablement, AI Product Strategy, Prompt Engineering, AI Orchestration, Tool Calling, LLM Application, Google Cloud Platform, Organizational Strategy, Innovation, Customer Engagement, Large Language Modeling
初级 · 课程 · 1-3 个月