客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Facebook, Customer Insights, Brand Awareness, Social Media, Social Media Marketing, Target Audience, Customer Data Management, Marketing Analytics
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Wide Area Networks, Network Troubleshooting, Network Monitoring, Software-Defined Networking, Virtual Networking, Network Performance Management, Firewall, Amazon Web Services, Cloud Services, Software As A Service, TCP/IP, Cloud Technologies, Network Security, Intrusion Detection and Prevention
初级 · 课程 · 1-4 周

Pearson
您将获得的技能: Amazon Web Services, Cloud Applications, Amazon S3, Cloud Development, Serverless Computing, Amazon Elastic Compute Cloud, Amazon DynamoDB, Application Development, Data Store, Application Design, Software Development Tools, Database Application, API Gateway, Platform As A Service (PaaS), Cloud Deployment, Cloud Services, Application Deployment, Web Services, Scalability
中级 · 课程 · 1-4 周

您将获得的技能: Infrastructure as Code (IaC), Cloud Deployment
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Generative AI Agents, Generative AI, AI Orchestration, AI Product Strategy, AI Enablement, Google Cloud Platform, Prompt Engineering, Tool Calling, Organizational Strategy, Large Language Modeling, Innovation, Customer Engagement
初级 · 课程 · 1-3 个月

您将获得的技能: Facebook, Web Analytics, Social Media Marketing, Customer Analysis, User Accounts, Social Media, E-Commerce
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Finite Element Methods, Simulation and Simulation Software, Simulations, Mathematical Modeling, Engineering Analysis, 3D Modeling, Scientific Visualization, Cloud Computing, Structural Analysis
初级 · 指导项目 · 不超过 2 小时

Coursera
您将获得的技能: TikTok, Drive Engagement, Social Media Management, Customer Engagement, Social Media Strategy, Social Media, Community Development, Content Strategy
初级 · 课程 · 1-4 周

Fundação Instituto de Administração
您将获得的技能: Marketing Effectiveness, Key Performance Indicators (KPIs), Marketing Analytics, Digital Marketing, Performance Analysis, Performance Measurement, Marketing Automation, Customer experience improvement, Marketing Channel, A/B Testing, Automation
初级 · 课程 · 1-4 周

您将获得的技能: Cloud Infrastructure, Google Cloud Platform, Virtual Networking, Infrastructure Architecture, Cloud Storage, Cloud Computing, Virtual Private Networks (VPN), Virtual Machines, Cloud Management, Network Routing, Firewall, Application Deployment
中级 · 课程 · 1-4 周

您将获得的技能: Google Cloud Platform, Identity and Access Management, Cloud Infrastructure, Infrastructure As A Service (IaaS), Cloud Computing, Cloud Services, Cloud Storage, Data Storage Technologies, Cloud Deployment, Security Management, Database Management Systems, System Monitoring, DevOps, Encryption, Scalability
中级 · 课程 · 1-3 个月

您将获得的技能: ASP.NET, Application Deployment, User Accounts, Authorization (Computing), Role-Based Access Control (RBAC), Microsoft Azure, OAuth, Identity and Access Management, Bootstrap (Front-End Framework), Database Management, Authentications, Email Automation
高级设置 · 课程 · 1-4 周