客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

HubSpot Academy
您将获得的技能: Lead Generation, HubSpot CRM, Sales Management, Sales Pipelines, Customer Relationship Building, Sales Process, Customer Relationship Management (CRM) Software, Dashboard, Project Implementation, Campaign Management, Service Level Agreement, Management Reporting, Workflow Management, Prioritization, Business Metrics, Email Marketing
初级 · 课程 · 1-3 个月

您将获得的技能: Oracle Databases, Performance Tuning, Database Architecture and Administration, Database Administration, Cloud Storage, Cloud Services, Disaster Recovery, Debugging, Encryption
高级设置 · 课程 · 1-3 个月

您将获得的技能: Facebook, Target Audience, Social Media Marketing, Social Media, Customer Insights, Online Advertising, Advertising Campaigns, Business Marketing
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Active Directory, Software Installation, System Configuration, Microsoft Intune (Mobile Device Management Software), Azure Active Directory, Hyper-V, Enterprise Architecture, System Implementation, Infrastructure Architecture, Configuration Management, IT Infrastructure, Mac OS, Microsoft Azure, System Requirements, Scalability
中级 · 课程 · 1-4 周

您将获得的技能: Looker (Software), Business Intelligence, Data Analysis Expressions (DAX), Dashboard, Ad Hoc Analysis, SQL, Data Analysis, Google Cloud Platform
中级 · 项目 · 不超过 2 小时

您将获得的技能: Linux Administration, Ubuntu, Hardening, Linux Servers, Linux, Linux Commands, Application Security, Operating System Administration, Security Controls, Service Management, Patch Management, Systems Administration, Information Systems Security, Package and Software Management
中级 · 课程 · 1-4 周

您将获得的技能: Apple software proficiency, Cloud Deployment, Supervision, Software Installation, Stakeholder Communications
中级 · 课程 · 1-3 个月
您将获得的技能: Amazon Bedrock, Cloud Computing Architecture, AI Workflows, Generative AI, Amazon Web Services, Cloud Computing, Applied Machine Learning, Cloud Deployment, Cloud Security, Model Deployment, AWS Identity and Access Management (IAM), Performance Tuning, Scalability
中级 · 课程 · 1-4 周

您将获得的技能: Instagram, Content Performance Analysis, Social Media Management, Social Media, Social Media Marketing, Brand Marketing, Social Media Strategy, Content Strategy, Customer Engagement, Marketing Analytics, Content Creation, Performance Metric, Analytics
初级 · 课程 · 1-4 周


University of Maryland, College Park
您将获得的技能: Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Keyword Research, Google Analytics, Digital Marketing, Search Engine Marketing, Paid media, Web Analytics, Online Advertising, Digital Advertising, A/B Testing, Marketing Automation, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Customer experience improvement
中级 · 课程 · 1-4 周

您将获得的技能: Cloud Computing Architecture, Google Cloud Platform, Looker (Software), Load Balancing, Dataflow, Kubernetes, Network Architecture, Data Migration, Data Infrastructure, Network Troubleshooting, Cloud Security, Network Monitoring, Cloud Applications, Virtual Networking, Cloud Storage, Cloud Infrastructure, Cloud Computing, Infrastructure as Code (IaC), Scalability, Key Management
高级设置 · 专项课程 · 1-3 个月