Problem Management

问题管理(Problem Management)是 IT Service Management(ITSM)框架中的一个系统流程,重点是识别和解决事件的根本原因,防止其再次发生。Coursera 的 "问题管理 "目录使您掌握必要的技能,从而理解、实施并精通这一重要的 ITSM 流程。您将学会准确诊断和解决潜在问题,有效管理问题以提高服务质量,以及使用分析工具预防未来事件的发生。如果您是一名服务经理、IT 专业人士或任何对提高 IT 服务质量和效率感兴趣的人,这项技能将使您受益匪浅。
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通过实践教程在 2 小时内掌握与工作相关的技能。
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“problem management” 的结果

  • 状态:预览

    您将获得的技能: Amazon Bedrock, MLOps (Machine Learning Operations), Product Development, User Experience Design, User Research, Human Centered Design, New Product Development, Design Thinking, Generative AI, Solution Design, Innovation, Machine Learning, Prototyping, Problem Management

  • 状态:免费试用

    University of London

    您将获得的技能: 网页设计与开发, 数据存储, 调试, 计算机系统, 计算思维, 计算机网络, 网络应用, 计算机科学, 问题管理, 计算机扫盲, 网络安全, 软件架构, Network Security

  • 状态:预览

    您将获得的技能: Object Oriented Programming (OOP), Python Programming, Computer Programming, Programming Principles, Computational Thinking, Scripting, Problem Management, Data Structures, Debugging, Software Documentation

  • 状态:免费试用

    University of Colorado Boulder

    您将获得的技能: 人工智能, 人类学习, 心理学, 理论计算机科学, 计算思维, 问题管理, 人机界面

  • 您将获得的技能: Google Cloud Platform, Technical Support and Services, Technical Support, Service Level, Identity and Access Management, Record Keeping, Data Loss Prevention, Issue Tracking, Personally Identifiable Information, Problem Management, Technical Communication

  • 状态:免费试用

    您将获得的技能: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Information Technology Operations, IT Service Management, Information Systems, IT Infrastructure, Data Security, Auditing, Patch Management

  • 状态:预览

    您将获得的技能: z/OS, Operating Systems, System Programming, Mainframe Computing, System Monitoring, Performance Tuning, System Configuration, OS Process Management, Data Storage, Capacity Management, Problem Management, Disaster Recovery, Computer Architecture, Data Access

  • 状态:免费试用

    您将获得的技能: Innovation, Entrepreneurship, Lean Methodologies, Team Oriented, Ideation, Business Research, Complex Problem Solving, Problem Management, Analysis, Customer Insights

  • 状态:新
    状态:免费试用

    您将获得的技能: Disaster Recovery, Business Continuity Planning, Database Management, Database Administration, Problem Management, Relational Databases, Incident Management, Service Management, Information Systems, Software Development Methodologies, IT Management, Asset Management, Project Design, Object Oriented Design, Agile Methodology

  • 状态:免费试用

    您将获得的技能: Sprint Retrospectives, Agile Project Management, Emotional Intelligence, Team Management, Team Performance Management, Agile Methodology, Team Leadership, Initiative and Leadership, Employee Coaching, Team Building, Sprint Planning, Continuous Improvement Process, Project Planning, Problem Management, CI/CD, Estimation, Project Risk Management

  • 您将获得的技能: Record Keeping, Google Cloud Platform, Product Support, Service Level, Personally Identifiable Information, Technical Support, Issue Tracking, Identity and Access Management, Problem Management, Technical Communication

  • 您将获得的技能: 创新, 建立客户关系, 客户支持, 云计算解决方案, 技术支持, 云安全, 沟通, 自动化, 语言交流技能, 用户关系管理, 根源分析, 生成式人工智能, 问题管理, 云服务, 亚马逊网络服务, 协作, 事件管理

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